IT Support Specialist L2TECEZE • Pune, Republic Of India, IN
IT Support Specialist L2
TECEZE • Pune, Republic Of India, IN
24 days ago
Job descriptionGraduate OR 3-Year Diploma in Electronics & Communication Engineering or Computer Engineering . ITIL v3 / v4 training mandatory; Excellent domain knowledge and technical orientation . Manage incidents and service requests through CRM tools (e.G., ServiceNow ). Ensure timely updates, resolution, and closure of tickets in compliance with SLA. Provide professional and prompt support to end users. Maintain high-quality interaction standards and ensure user satisfaction. Deliver premium technical support to executives and VIP users. Resolve issues efficiently while maintaining professionalism and discretion. Deliver a “ WOW ” experience for new joiners through seamless IT onboarding. Ensure Day 1 asset readiness , issuance, and IT orientation. Manage imaging, reimaging, media sanitization ( Kill Disk , Blanco ), QC, and labeling of IT assets. Ensure all devices are deployment-ready and meet corporate standards. Provide support for Laptops, Chromebooks, MacBooks, Desktops , and related peripherals. Handle installation, relocation, addition, or removal of IT hardware as needed. Offer first-level support for hardware, OS, and applications ( Windows & Mac OS ). Troubleshoot issues with printers, scanners, and other peripherals. Manage part replacements, unit replacements, re-imaging, and QC. Maintain compliance with asset management and redeployment procedures. Coordinate with OEMs and vendor partners for warranty claims and escalations. Track resolution timelines and ensure proper documentation. Provide Hands & Feet (H&F) support for DC incidents, changes, and infrastructure projects. Collaborate with central teams for on-site physical support. Support IT transitions and new infrastructure setups at the site. Participate in project rollouts ensuring technical readiness and compliance. Conduct regular checks on training rooms , VC rooms , and DC hygiene . Maintain preventive maintenance logs and ensure periodic compliance. Manage IT asset lifecycle through HAM Pro – receipt, stacking, recording, issuance, return, redeployment, and disposal. Maintain accurate asset records with proper state tracking. Monitor SLA compliance and report key performance metrics. Ensure adherence to service quality standards and escalation protocols. Strong Customer Service and Problem-Solving attitude. Excellent communication skills in English and local language . Ability to work efficiently under tight timelines . Team-oriented, organized, and adaptable to dynamic environments.
Job Description – Smart Hands / IT Support Engineer L2 (Bangalore)
Position : Smart Hands / IT Support Engineer
Experience : 2 – 6 Years
Location : Pune, Maharashtra, India
Budget : 4-5.5 CTC
Employment Type : Full-Time, On-Site
- IMMIDIATE JOINERS
Qualification & Certifications
certification is an added advantage.
Key Responsibilities
1. Incident & Service Request (SR) Management
2. End User Experience Management
3. Executive Support & Experience Management
4. Onboarding Support
5. End Point Readiness
6. IMAC Support (Install, Move, Add, Change)
7. End Point Support (Remote and Deskside)
8. End Point Redeployment
9. Vendor Partner Liaisoning
10. Data Center (DC) & Telecom Activities Support
11. New Transitions & Infrastructure Projects
12. Scheduled Preventive Maintenance
13. IT Asset Management (HAM Pro)
14. Metrics & SLA Management
Soft Skills
Create a job alert for this search
It Support Specialist • Pune, Republic Of India, IN
Related jobs
IT Systems Support Specialist
HDFC securities • Republic Of India, IN
India and a subsidiary of HDFC Bank, a renowned private sector bank.It has been serving a diverse customer base of retail and institutional investors since 2000.
Headquartered in Mumbai, it offers a...Show more
Last updated: 24 days ago • Promoted
L2 IT Support Specialist
TECEZE • Pune, Republic Of India, IN
We are looking for a dedicated and technically skilled.The ideal candidate will have hands-on experience in troubleshooting, installation, configuration, and maintenance of IT infrastructure.This r...Show more
Last updated: 24 days ago • Promoted
IT Support Specialist
Brennan • Republic Of India, IN
Managed Services Consultant L2 / L3.Where true performance thrives.We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their tru...Show more
Last updated: 14 days ago • Promoted
Senior IT Support Specialist
Foodlink F&B Holdings India Ltd. • Republic Of India, IN
The IT Executive / Senior IT Executive will support all IT assets and users in corporate office and assists / supports for all business locations.
He / She will be responsible in overseeing the day-...Show more
Last updated: 20 days ago • Promoted
It Support L2 Engineer
TECEZE • Pune, Republic Of India, IN
We are looking for a dedicated and technically skilled.The ideal candidate will have hands-on experience in troubleshooting, installation, configuration, and maintenance of IT infrastructure.This r...Show more
Last updated: 24 days ago • Promoted
IT Support Specialist
Verdantas • Pune, Republic Of India, IN
Join Verdantas – A Top #ENR 81 Firm,.We’re looking for a proactive and tech-savvy IT Helpdesk Specialist to join our Pune team.
In this role, you’ll be the first line of support for our employees, r...Show more
Last updated: 9 days ago • Promoted
Dairy IT Support Specialist
Lotus Dairy Products Private Limited • Jaipur, Republic Of India, IN
Lotus Dairy Products Private Limited is one of the three dairy subsidiaries of H.Incorporated in 2001, Lotus Diary has become one of the leading family-owned and -operated dairies in India.Our valu...Show more
Last updated: 4 days ago • Promoted
L2 Support
Confidential • India
Troubleshoot and resolve application issues, ensuring minimal disruption to business operations.Monitor application performance and system health, identifying and addressing potential issues proact...Show more
Last updated: 10 days ago • Promoted
Specialist, It Solutions
Celestica • Chennai, Republic Of India, IN
Performs tasks such as, but not limited to, the following : .Perform administrative and maintenance support for in-scope solutions and platforms such as Microsoft ADFS, Thales SafeNet, Thales CipherT...Show more
Last updated: 30+ days ago • Promoted
IT Support Specialist
GameChange Solar • Republic Of India, IN
Serve as the sole onsite IT support resource in the Bangalore office, handling hardware, software, networking, and end-user support needs.
Provide remote IT support for international teams across mu...Show more
Last updated: 21 days ago • Promoted
IT Support Specialist
Infosys BPM • Pune, Republic Of India, IN
Walk-In Drive @ Infosys BPM Launch Your Career in Technical Support!.Infosys Limited SEZ, Scheme No.Village Bada Bangarda and Tigariya Badshah,.
Indore, Madhya Pradesh – 453112.Experience (Minimum 1...Show more
Last updated: 30+ days ago • Promoted
IT Support Specialist
Calfus Inc. • Pune, Republic Of India, IN
As a Desktop Support Engineer, you would be responsible for setup and troubleshooting of hardware, software, and peripherals, managing user accounts and VPNs, handling onboarding / offboarding, maint...Show more
Last updated: 30+ days ago • Promoted
Senior IT Support Specialist
Sesheng Company • Pune, Republic Of India, IN
Offshore Tier 3 Support Engineer (Financial Domain).We are seeking a highly experienced and dedicated.This critical position is responsible for providing advanced technical expertise to resolve com...Show more
Last updated: 3 days ago • Promoted
IT Support Specialist
Tata Consultancy Services • Pune, Republic Of India, IN
Required Technical Skill Set : IT Service Desk Operations.Desired Experience Range : 2 to 5 Yrs.Location of Requirement : Pune.
Mode of interview : Virtual Interview.Desired Competencies (Technical / Beh...Show more
Last updated: 30+ days ago • Promoted
IT Support Specialist
HCLTech • Chennai, Republic Of India, IN
We are seeking a proactive and customer-focused Service Desk IT Technical Support professional to join our team.The successful candidate will be responsible for providing first-line technical suppo...Show more
Last updated: 30+ days ago • Promoted
IT Support Specialist
Vinebrook Technology • Republic Of India, IN
Communicate clearly with customers both in writing and over the phone.Perform mid-level and advanced troubleshooting of issues across the services provided by the Managed Services team.Engage direc...Show more
Last updated: 30+ days ago • Promoted
IT Support Specialist
YASH Technologies • Pune, Republic Of India, IN
Primary contact point for end users via phone / Chat / self-service tickets.Qualify and Open tickets for remediation of events.
Triage Tickets to respective teams.Regular update and follow up on tickets...Show more
Last updated: 30+ days ago • Promoted
Lead IT Support Specialist
Star Union Dai-ichi Life Insurance Company Limited • Republic Of India, IN
Minimum 8 years of experience in.IT endpoint management and infrastructure support.Proven experience managing 3,000+ endpoints across multiple locations.
Strong knowledge of endpoint security, patch...Show more
Last updated: 17 days ago • Promoted