Medical Records Retrieval Specialist

About the job Medical Records Retrieval Specialist

Who We Are

Brolly Labs, now rebranded as CatalyzeX, is a business process outsourcing specialist that combines process expertise with top offshore talent, delivering the best value outcomes for its clients.

What We're Looking For

Were looking for an  experienced Medical Records Retrieval Specialist  who is bold, assertive, and relentless in getting results. You know how to navigate complex retrieval processes, push through delays, and handle unresponsive facilities with confidence. If you're organized, phone-savvy, and detail-oriented, we want to hear from you.

Who You Are

Minimum of  2 years of hands-on experience in medical records retrieval , ideally supporting law firms or legal cases.

Proven ability to  handle pushback  from facilities and persistently follow up until documents are received.

Strong communication skills :   assertive, confident, and effective on the phone .

Excellent  organizational and administrative abilities ; able to juggle multiple requests, prioritize follow-ups, and stay detail-oriented.

Familiarity with ROI (Release of Information) portals  such as ChartSwap, MRO, Sharecare, CIOX, or similar.

Proficient in case management tools, spreadsheets, document tracking systems, and general productivity software.

Solid understanding of  HIPAA compliance  and best practices for handling PHI (Protected Health Information).

What You'll Do :

As a Medical Records Request Agent, you will :

Prepare and submit records requests  on behalf of law firms, ensuring proper documentation is included and complete.

Send faxes or upload documents  to facilities or through ROI portals depending on their process.

Call medical facilities and hospitals  to follow up on requests, clarify missing info, and  handle delays with persistence .

Push back when needed , ask the right questions, and escalate unresponsive or difficult cases to ensure progress.

Track and update all request statuses  in internal systems, maintaining thorough and accurate documentation.

Keep law firm clients informed  by providing updates, acknowledging new requests, and responding to inquiries quickly and professionally.

Review and organize received records  to ensure theyre complete, correct, and ready for legal teams.

Maintain confidentiality and security  of all information, strictly following HIPAA and internal privacy policies.

Technical Requirements

High-speed internet (minimum 20 Mbps or fiber connection)

Noise-canceling headset

Fast computer

Power and internet backup required

Rates and Expectations :

Full-time Role :  8 hours / day

Rate : $4.15 per hour plus monthly retention + attendance bonus

Work Schedule : EST / PST business hours.

Dedication :

We need someone dedicated to work for this client alone. If you have other full-time commitments that may conflict during business hours, please do not apply.

Please be aware that subcontracting work to other virtual assistants is prohibited due to HIPAA compliance requirements.

Please apply through this link ONLY : https : / / www.careers-page.com / brolly-labs / job / 4RR65937