Associate - Academic and Student Affairs

Job Purpose

Secretarial assistance for required programmes and ensuring error-free programme delivery. Ensuring seamless collaboration with the Programme Manager and other departments, ensuring operational efficiency and stakeholder satisfaction .

JobOutline

Providing secretarial support, creating and maintaining data, ensuring seamless functioning of the programmes as well as coordination with other departments. Quality and timeliness being the yardsticks of all activities related to this role.

Job Specification

Qualification - BBA, BTech, MBA, MComm, PG Diploma

Skills : Technical

MS Office, esp MS XLS, Skilful handling of various software required for the functions, Good email etiquette

Behavioural

Interpersonal skills; Good communication skills; teamwork; responsible; dedicated

Experience : 2 – 3 years

Job Interface / Relationships :

Internal

Within department and other departments of ISB such as Operations, IT, LRC etc.

External

With external vendors (occasional)

Key Responsibilities and % Time Spent

Secretarial Activities 30%

Programme support and liaising with other departments 30%

Coordination with students 30%

Data creation and maintenance 10%

KRA - Secretarial Activities

KPI - Writing mails to ensure travel arrangements of faculty

Maintaining expenses,

Maintaining record and account for travel, food and boarding

Maintaining all data and records related with faculty logistics

Measure - Timeliness

Promptness

Accuracy

Follow up

Closure

Weightage - 30%

KRA - Programme support and liaising with other departments

KPI - Ensuring seamless functioning of the programmes related to programme delivery including course, exam management, logistics, orientation and graduation.

Coordinating with other departments for efficient and productive working.

Measure - Timeliness,

Eye for detail,

teamwork

Weightage - 30%

KRA - Coordination with students wherever required

KPI - Coordination with students in areas specified by Manager, monitoring programme mailbox, responses.

Measure - Punctuality,

Promptness,

Responsive

Weightage - 30%

KRA - Data collection and management

KPI - Supporting all departmental activities and collecting, maintaining related data as per programme requirements

Measure - Error free

Weightage - 10%

Any Other Significant Input

Maintaining good interpersonal relations and being a good team player. This role may involve periodic travel and requires flexibility to work beyond standard business hours when necessary to meet programme requirements.