Associate - Sales and Support Customer CareSutherland • Chennai, Tamil Nadu, India
Associate - Sales and Support Customer Care
Sutherland • Chennai, Tamil Nadu, India
11 days ago
Job descriptionResolves Customer issues questions concerns with effective clear and professional written and oral communication in Mandarin. Provides prompt and efficient service to Vendors including the appropriate escalation of Vendors issues. Builds Platform and business knowledge to better serve Vendors Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues. Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources policies and procedures. Contributes to a positive team environment and proactively aids team members with difficult contacts as needed. Maintains acceptable performance metrics such as quality productivity first contact resolution and attendance. Liaise with other departments such as Customer Service Merchant Investigations or Payments teams as required to resolve Sellers issues and questions in Mandarin.
Qualifications :
- HSC any Graduation
- or 105 or 123 Diploma along with Mandarin language certificate.
- Proficiency in Mandarin (spoken and written) and English.
- Strong communication problem-solving and interpersonal skills.
- Ability to multitask work under pressure and handle difficult situations calmly.
Additional Information :
Requirements :
Remote Work : No
Employment Type : Full-time
Key Skills
Anti Money Laundering,EAM,Electrical Controls,Air Ticketing,ABB,Electronics
Experience : years
Vacancy : 1
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Customer Support Associate • Chennai, Tamil Nadu, India
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