Quality Analyst

Designation : Quality Analyst Cum Training Location : Jasola District Centre, Delhi

Company Website :

Key Responsibilities :

Design, develop and conduct product, process, and sales training.

Create a continuous learning plan to train sales teams on power talking lines, managing scripts and brand messaging.

Conduct soft skills training with a focus on English Grammar and spoken English.

Prepare monthly training calendars.

Work closely with the teams to identify process gaps and run focused training sessions to upskill the teams.

Create a plan for regular certification and customized refresher training modules as per requirement across teams and offices.

Hands on knowledge of new training methodologies / techniques.

Work closely with the cross function teams.

Required Skill Set :

3 – 4 years of experience in the call center industry with hands on Sales & Soft Skills training experience.

Excellent communication and presentation skills in English.

Smart, presentable, and extremely confident.

Strong analytical skills and ability to plan, develop and implement new training strategies.