CX Cloud Solution Architect (NICE CXone Focus)Tata Consultancy Services • Bengaluru, Republic Of India, IN
CX Cloud Solution Architect (NICE CXone Focus)
Tata Consultancy Services • Bengaluru, Republic Of India, IN
22 hours ago
Job descriptionResponsible for Cloud Contact Center solution design (Genesys Cloud CX / NICE CXone / Amazon Connect / Five9) Responsible for infusing AI into the Contact Center solutions Layout approach for integrating Cloud Contact Center platforms with Enterprise Business Applications Conduct solution reviews to identify gaps and propose tangible recommendations Ability to ensure the solution is in compliance with customer's security standards Ability to callout risks (if any) at the early stage of the project Mentor / guide implementation team
Job Title : Nice CX one implementation expert-Cloud Contact Center Architect
Location : PAN India
Experience : 8 to 12 Years
Job Description :
Experience & Skill Requirements :
- 12 + years of experience in Contact Center technology
- End-to-end solution design and implementation experience in Cloud Contact Center (Genesys Cloud CX / NICE CXone / Amazon Connect / Five9)
- Must have experience in AI, Gen AI and Agentic AI solutions (offered by any hyperscalers or 3rd party conversational AI providers)
- Must have worked on AI, Gen AI and Agentic AI capabilities Contact Center's offer for Prediction, self-service, augmentation and enhance operational excellence
- Must have experience in desinging end-to-end AI enabled Contact Center solution for a large enterprise customer (B2C)
- Cloud Contact Center Architect certifications are preferred
Responsibilities :
Kind Regards,
Priyankha M
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Solution Architect • Bengaluru, Republic Of India, IN
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