Shoppers Stop - Department Manager

Department Responsibilities :

• Sales Planning & Target Achievement
• Set, define, and achieve departmental sales objectives in alignment with store goals.
• Develop, communicate, and monitor sales plans, ensuring timely execution.
• Track daily, weekly, and monthly sales performance and take corrective actions as needed.
• Analyze sales trends and top-performing categories to support business decisions.
• Merchandising & Visual Standards
• Ensure the floor layout follows Planogram and brand guidelines.
• Ensure merchandise is properly stacked, displayed, and replenished at all times.
• Maintain and update Visual Merchandising (VM) plans to enhance product visibility and customer engagement.
• Coordinate with the VM and merchandising teams to ensure timely implementation of seasonal and promotional displays.
• Inventory Management
• Maintain optimal stock levels to minimize out-of-stock and overstock situations.
• Track Top 5 styles in each sub-department and share insights with the merchandiser.
• Conduct regular stock audits, manage shrinkage, and ensure accurate inventory records.
• Coordinate with the warehouse and replenishment teams for timely restocking.
• Customer Experience
• Ensure prompt and professional customer service at all times.
• Handle escalations effectively and ensure customer satisfaction.
• Train team members on customer engagement and selling skills.
• Team Management & Development
• Lead, supervise, and motivate the department team to achieve operational and sales goals.
• Ensure adequate manpower availability and optimal staff scheduling.
• Conduct regular coaching sessions and identify training / development needs of subordinates.
• Drive team performance through continuous feedback and skill enhancement.
• Operational Excellence
• Ensure the department is clean, organized, and aligned with safety standards.
• Maintain compliance with store policies, SOPs, and audit requirements.
• Monitor and control shrinkage, ensuring loss prevention measures are followed.
• Conduct regular competition surveys and share actionable insights.
• Reporting & Coordination
• Prepare and share reports on sales, inventory, customer feedback, and team performance.
• Coordinate with store management, merchandising, VM, and HR teams for smooth operations.

Required Skills & Competencies :

Preferred Qualifications :

(ref : iimjobs.com)