Technical Records and Compliance Manager

About Delta Tech Hub :

Delta Air Lines (NYSE : DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.

How you’ll help us Keep Climbing (overview & key responsibilities) :

• Responsible for operational leadership and supervision (including administrative duties) for a team within the Compliance system management department. This team handles technical records tasks, including asset sales, exchanges, technical acceptance of major assemblies, and compliance documentation, while also overseeing work with Ops Support (IMT functions), WISG (Job / task card writing and AA development coordination), and Engineering Project Specialists (AA project setup in SCEPTRE) to ensure accuracy and adherence to established standards.
• Responsible for work assignments, problem-solving, decision-making, customer support, and communications regarding the tactical and strategic execution of initiatives and objectives in relation to the Compliance system management team.
• Build strong partnerships with Delta TechOps stakeholders such as DMS (Delta Material Services), Engine Maintenance, MRO, and Regulatory Compliance, while coordinating closely with Ops Support, WISG (Work Instructions Group), and EPS teams to align deliverables, maintain compliance, and support operational and sales initiatives.
• This position requires knowledge of technical data (e.G., manufacturer service bulletins, Airworthiness Directives, SCEPTRE AAs) and how this data integrates into Delta systems such as SCEPTRE, MIRS, SAP, Documentum, etc. The Manager must understand how records are created, modified, and archived to support Delta’s Part 121 and Part 145 certificate holders.
• Drive adherence to FAA regulations, Delta policies, and global compliance standards, ensuring safety and accuracy in all records processes.
• Champion a culture of safety, compliance, and continuous improvement.
• Apply Safety Risk Management principles when implementing new or revised procedures.
• Ensure all processes comply with Federal Aviation Regulations (FARs) and Delta internal policies.
• Oversee records investigations using tools such as SCEPTRE, Documentum, and paper archives.
• Deliver excellent customer service to MRO partners, ensuring contractual compliance for records requirements.
• Support initiatives to transition toward full electronic maintenance documentation.
• Perform data analysis, identify trends, and implement actions to optimize workflow and team performance.

What you need to succeed (minimum qualifications) :

Behavioral Competencies :

What will give you a competitive edge (preferred qualifications) :