Outbound Sales Specialist

Industry : Internet / Ecommerce

Designation : Outbound Sales Quality Assurance & Improvement ( Pre and Post sales)

Industry - D2C Luxury Jewelry Global brand

This role will require you to :

Key Responsibilities

• Conduct outbound calls to existing customers for upselling, cross-selling, and promoting loyalty programs.
• Call prospective leads generated via SEM, social ads, referrals, and brand campaigns.
• Develop a deep understanding of Angara’s products and personalization options to provide tailored recommendations.
• Handle high-value customer conversations with professionalism and empathy.
• Collaborate with CRM and marketing teams to execute outbound campaigns.
• Maintain detailed records of customer interactions and outcomes in CRM tools.
• Meet and exceed KPIs such as conversion rate, repeat revenue share, and AOV uplift.
• Provide feedback from customer interactions to marketing, product, and operations teams.

Required Skills & Competencies

Qualifications

Performance Metrics