Process Training Manager / / International Voice Process / / Hyderabad

Leading BPO in Hyderabad

Hiring for Process Training Manager

International Voice Process

Must be working as Training Manager on papers for at least 1 year in BPO in International BPO(Customer service)

Candidates willing to relocate can also apply

Shifts 24

IMMEDIATE JOINERS PREFERRED

Interested candidates can mail cv at simmi@hiresquad.in or call at 8467054123

Roles & Responsibilities

Identify and assess future and current training needs through job analysis, career paths, annual

performance appraisals and consultation with line managers

Draw an overall or individualized training and development plan that addresses needs and expectations

Conduct effective induction and orientation sessions

Monitor and evaluate training program’s effectiveness, success and ROI periodically and report on them

Develop / enhance the current training methodologies / framework

Resolve any process related opportunities and tailor training programs as necessary

Maintain a keen understanding of training trends, developments and best practices

Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc)

Schedule training sessions, organizes information cascade and other interventions for team

Review existing training materials and manuals to determine appropriateness and relevance and update accordingly

Work with managers to address learning issues, instruction problems, or new educational needs

regarding specific employees or departments

Interested candidates can mail cv at simmi@hiresquad.in or call at 8467054123