Guest Experience Director
Job role : General manger / Assistant general manager Location : North India
Department : Hotel operations
Job experience : 5+ years
Job brief
A general manager / assistant general manager shall be responsible for supervising management of the company's backpacker hostel effectively. He / she shall be entrusted to effectively manage a 35-50 keys hotel / hostel overseeing multiple facets of operations including front office, housekeeping, human resource management, F&B, guest experience, R&M & engineering, security & safety, etc. as per company's standard operating procedures.
Key responsibilities
Understanding of the hospitality / hotel industry with extensive work experience
Understanding of the company's vision, business expansion plans, operational standards, etc.
Understanding the nuances of managing a hotel under a brand network and optimise its operations with a bird eye view
Understanding hotel pre-launch phase, day to day operations, etc.
Understanding of various functions including front desk, housekeeping, F&B, engineering, etc.
Supervising various functions and human resources (blue / white collar)
Managing operational quality with attention to detail on various parameters such as infrastructure, services, staff, operations, etc. to ensure high service quality
Handling & resolving escalations and grievances
Managing P&L and cost-effectiveness while ensuring high service quality
Motivating, mentoring and aligning staffs
Liaising with various departments such as local police, health / fire / safety departments, local vendors, etc. and ensuring a cordial relationship
Coordinating with other departments within the company to help resolve issues
Qualifications
Hospitality graduate / post-graduate or diploma in hospitality
Min. 5 years of experience in a hotel, hostel, guest house, etc.
Extensive operational knowledge of hotel operations
Outstanding communication, interpersonal & time-management skills
Flexible to relocate anywhere in southern India
High attention to detail
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