CRM Manager

POSITION DETAILS

Position Summary

Position Title : CRM Manager

The primary focus of this role is to drive growth through effective use of CRM systems by developing

and executing strategies to manage customer relationships, enhance customer satisfaction with key

focus on delivering value to the customers in terms of Commercial Excellence.

Principal Activities (in order of importance)

CRM Strategy And Execution

• Design and implement CRM Strategies to Drive Customer Satisfaction and enhance User

Experience

relevant to CRM

System Configuration

processes and toolset used

System Management

Customer Data & Insights

Line Managers, Sales Managers, Market Managers, Finance Teams, and Top Management

conflicts, decompose high-level information into details, abstract up from low-level information

to a general understanding, and distinguish user requests from the underlying true needs.

Candidate Requirements

Knowledge Skills & Abilities

professionally with a diverse group / with all levels of management.

Education & Experience

equivalent qualification

equal)

Work Environment & Benefits

development support

Skills Required

Ms Dynamics, Sap Bw