Technical Support Lead

We are looking for a proactive Tech Support Lead to manage our support team, handle escalations, and improve overall customer experience. You will play a key role in troubleshooting complex issues, collaborating with developers, and driving support excellence.

Responsibilities

Lead and mentor the support team, ensuring timely and high-quality resolutions.

Act as the escalation point for complex technical issues.

Collaborate with developers, QA, and product teams to resolve bugs and improve stability.

Drive root-cause analysis and implement best practices.

Monitor support trends and optimize processes.

Requirements

5+ years in technical support, with 2+ years in a lead role.

Strong expertise in troubleshooting across Windows, macOS, Linux .

Hands-on with PHP, MySQL, CodeIgniter (CI1 & CI4), JavaScript, AJAX, CSS .

Experience with Zendesk / Jira, TeamViewer / AnyDesk, Bitbucket .

Strong debugging, testing, and QA collaboration skills.

Excellent problem-solving and communication abilities.