Servicenow consultant (contract)

Service Now Consultant (Contract / Ad Hoc)

Engagement Type : Temporary, Hourly Basis

Location : Remote (3–4 hours overlap with Perth, 4 hours availability in 7 AM to 2 PM IST )

Hours : 4–5 hours per day

Rate : ₹ 2000 - ₹ 2500 per hour

Duration : Approx. 100 hours (overall ₹2 - ₹2.5 L fees)

About the Role

We are seeking an experienced Service Now Developer to support our team following a recent implementation. The ideal candidate will help resolve existing platform issues, optimise processes, and upskill internal staff through knowledge transfer and best practice guidance.

This is a hands-on, flexible role ideal for professionals who enjoy short-term technical engagements and mentoring.

If you are a skilled Service Now Developer with strong ITSM expertise and are interested in a flexible engagement focused on impactful support and team enablement, we’d love to hear from you.

Key Responsibilities

Troubleshoot and resolve post-implementation issues within Service Now

Configure and enhance ITSM processes and workflows

Develop scripts and automation solutions

Support integrations with Salesforce, Jira, Slack, and other systems

Provide knowledge transfer and guidance to internal team members

Collaborate remotely with at least 3–4 hours overlap with Perth (AWST)

Required Skills & Qualifications

• Service Now Certified Developer and / or Administrator
• Strong expertise in IT Service Management (ITSM)
• Hands-on experience with :

Configuration & form design

Scripting (Java Script / Service Now scripting)

Workflow and automation design

Third-party integrations (Salesforce, Jira, Slack)

Excellent troubleshooting and communication skills

Previous experience in knowledge sharing or mentoring preferred