Technical Writer

The Company :

Our mission is to make education affordable by helping institutions increase alumni giving. The idea started from our founders own struggle with the lack of scholarships when they were students. Watch this TEDx talk from Kalyan to learn more.

We are a bootstrapped company that has grown to be a leader in the alumni software space in the US. Were slated for even faster growth on the path to becoming market leaders through a unique strategic partnership with Blackbaud (read more here & here)

Our customers are universities and high schools and in most cases were working with staff in the alumni relations and fundraising office at these institutions. The value prop for them at a high level is simple - Engage more alumni and raise more money from them. 90% of our customers are from the US currently but were starting sales in UK and Canada this year so well start to see some more customer regions this year. Our team is based in India and the USA. The India team is based in Bangalore and the US team is fully remote.

Role Purpose

A Technical Writer in Customer Education creates clear concise and engaging content that helps customers learn and succeed with our product. Their work goes beyond documentation ; it supports adoption reduces support load and empowers customers.

Job Description

Job Title : Technical Writer Customer Education

About the Role

We are looking for a Technical Writer to join our Customer Education team. You will be responsible for creating and maintaining user-friendly documentation help articles product guides and educational resources that enable our customers to get the most value out of our platform.

Responsibilities

Write edit and publish product documentation (knowledge base articles user guides FAQs release notes).

Collaborate with product managers engineers and customer-facing teams to translate technical concepts into simple clear instructions.

Maintain consistency in tone voice and formatting across all education resources.

Contribute to onboarding experiences tutorials and how-to guides.

Review and update existing content as products evolve.

(Optional) Create multimedia educational content (scripts for videos captions diagrams etc.).

Must Haves

Proven experience as a Technical Writer Content Writer or similar role (experience in SaaS or education-focused teams is a plus).

Excellent writing editing and communication skills.

Ability to explain complex technical concepts in simple language.

Familiarity with documentation tools (Confluence Notion HelpDocs GitBook or similar).

Comfort working cross-functionally with product and support teams.

Nice-to-Have

Experience creating structured learning content (tutorials course material video scripts).

Basic knowledge of UX writing design or instructional design.

Understanding of analytics to track content effectiveness.

What your first 12 months look like

Months 13

During the first few months the Technical Writer will primarily focus on creating knowledge base articles for new features while getting comfortable with our product tone and documentation style

Months 46

As they settle in the focus will expand to reviewing and restructuring existing knowledge base articles to improve clarity consistency and overall organization.

Months 79

The role will then move into experimenting with video tutorials and other content formats to complement written articles and make resources more engaging.

Months 1012

Toward the end of the year the Technical Writer will take ownership of broader content creation and standardization ensuring our knowledge base remains accurate accessible and easy to maintain.

Where This Role Fits

Technical Writers in Customer Education will :

Work on knowledge base in-product education .

Collaborate on course content (scripts for videos structured guides).

Support feature launches (release notes product guides).

Align with support enablement (reduce support tickets through strong documentation

Key Skills

Proofreading,Adobe Acrobat,Content Management Systems,Technical Writing,Visio,Microsoft Powerpoint,Sharepoint,XML,Confluence,Wiki Systems,Word Processing,Writing Skills

Employment Type : Full-Time

Experience : years

Vacancy : 1