Process Improvement Analyst

Location : BKC, Mumbai

Position : Full-Time, on-site

Company Overview

ACER is India’s newest SEBI-registered credit rating agency, committed to delivering independent and transparent credit ratings. Our purpose is to empower investors, lenders, and businesses with ratings they can trust-enabling informed decisions and fostering confidence in India’s financial markets. With a clear vision to support India’s economic growth story, ACER upholds the highest ethical and analytical standards, combining deep domain expertise, advanced analytics, and rigorous processes to ensure every rating is objective, consistent, and insightful. At ACER, we are not just rating credit, we are fueling India’s journey towards a stronger and more resilient economy.

Role Summary

• We are seeking a proactive and detail-oriented Business Analyst to lead the process mapping and implementation of our Zoho One ecosystem. You will be the crucial link between our business teams (Analysts, Operations, Finance) and the technical development lead. Your primary mission is to deeply understand our unique credit rating workflow, translate business needs into clear requirements, and ensure the Zoho platform is configured and customized to empower our team, not hinder them. You are not just a requirement gatherer;

you are a process architect and a change agent.

Key Responsibilities

1. Process Mapping & Analysis :

2. Requirements Gathering & Solution Design :

3. Project Management & Coordination :

4. Testing, Training & Change Management :

Essential Qualifications & Experience

Highly Desirable Skills (The "Ideal Candidate" will have)

Personal Attributes

What We Offer

How to Apply :

If you are a passionate Business Analyst looking to build a career in a challenging and rewarding environment, we would love to hear from you. Please submit your resume and a cover letter to hr@acerratings.com or apply directly on the LinkedIn post