Digital Experience Support Analyst

Role : Customer Support Specialist

Location : Hyderabad

Exp - 1 to 3Years

Notice Period - Immediate to 15days

Education - Only non-IT

Our organization is actively seeking a dedicated and experienced Contractor with expertise in AppDynamics, New Relic, Dynatrace, and Digital Experience Monitoring. This role requires 1-3 years of relevant experience, preferably in a customer support function, and will involve working in an international customer service process in a 24x7 environment on a rotational shift basis.

Key Responsibilities :

1. Support our customers in a 24x7 environment, providing high-quality service through chat, phone, and offline communication.

2. Build and maintain comprehensive knowledge of the company's products and services.

3. Resolve product or service problems by thoroughly investigating customer complaints, determining the cause of the problem, selecting the most effective solution, and following standard operating procedures.

4. Maintain a high degree of ownership and commitment to ensuring customer satisfaction.

5. Work effectively under minimal supervision and remain composed in high-pressure situations.

Qualifications :

1. Bachelor's degree or higher.

2. 1-3 years of experience as a Customer Support Specialist or in a similar customer service role.

3. Proficiency in AppDynamics, New Relic, Dynatrace, Digital Experience Monitoring is mandatory.

4. Excellent command of the English language, with strong listening and articulation skills.

5. Proven problem-solving abilities and a quick learner.

6. Willingness to work from our office in Bangalore.

7. Ready to start immediately or within a maximum notice period of 30 days.

The ideal candidate will be an empathetic listener, able to quickly understand and address customer needs, and a good team player. They will demonstrate a high level of commitment to the role, a problem-solving mindset, and the ability to work independently. This is a fantastic opportunity for someone looking to grow their career in customer service and support within a dynamic and supportive work environment.

If you meet these criteria and are eager to take on this challenging role, we would like to hear from you. Apply now to join our team and help us deliver exceptional customer service.