Job Title : Collections Analyst / Senior Analyst / Lead Analyst
Job Location : Nagpur, Maharashtra
Experience : 1 to 6 years
- Follow up with customers via email or phone for overdue payments.
- Update payment status and notes in the collections system.
- Escalate unresolved or complex issues to senior team members.
- Track and follow up on short payments and unapplied cash.
- Assist in reconciling customer accounts with the cash application team.
- Manage a portfolio of customer accounts and ensure timely collections.
- Analyze aging reports and prioritize collection efforts based on risk.
- Coordinate with billing, sales, and customer service to resolve disputes.
- Negotiate payment plans with customers within defined limits.
- Monitor credit limits and flag high-risk accounts for review.
- Handle escalated accounts and high-value customers with complex issues.
- Lead root cause analysis for recurring payment delays or disputes.
- Collaborate with credit control and legal teams for risk mitigation.
- Drive reduction in DSO (Days Sales Outstanding) and bad debt.
- Conduct periodic reviews of customer payment behavior and trends.
- Mentor junior analysts and support their development.
- Present collection performance insights to leadership.
- ERP / Collections Tool Familiarity : Basic knowledge of systems like SAP, Oracle, or GetPaid.