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Credit Collections Analyst

Credit Collections Analyst

HCLTechNagpur, Maharashtra, India
13 days ago
Job description

Job Title : Collections Analyst / Senior Analyst / Lead Analyst

Job Location : Nagpur, Maharashtra

Experience : 1 to 6 years

  • Follow up with customers via email or phone for overdue payments.
  • Update payment status and notes in the collections system.
  • Escalate unresolved or complex issues to senior team members.
  • Track and follow up on short payments and unapplied cash.
  • Assist in reconciling customer accounts with the cash application team.
  • Manage a portfolio of customer accounts and ensure timely collections.
  • Analyze aging reports and prioritize collection efforts based on risk.
  • Coordinate with billing, sales, and customer service to resolve disputes.
  • Negotiate payment plans with customers within defined limits.
  • Monitor credit limits and flag high-risk accounts for review.
  • Handle escalated accounts and high-value customers with complex issues.
  • Lead root cause analysis for recurring payment delays or disputes.
  • Collaborate with credit control and legal teams for risk mitigation.
  • Drive reduction in DSO (Days Sales Outstanding) and bad debt.
  • Conduct periodic reviews of customer payment behavior and trends.
  • Mentor junior analysts and support their development.
  • Present collection performance insights to leadership.
  • ERP / Collections Tool Familiarity : Basic knowledge of systems like SAP, Oracle, or GetPaid.
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Credit Analyst • Nagpur, Maharashtra, India

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