IT Business Analyst

Job Summary :

We are seeking a highly analytical and skilled IT Business Analyst with expertise in Order to Cash Process, to join our team. The successful candidate will be responsible for investigating and defining business processes flows, identifying operational requirements, and issues to seek effective business solutions related to Order to Cash Process. You will work closely with cross-functional teams to document operational requirements, collaborate with global SMEs and Enterprise IT Teams to resolve complex business issues, and develop and maintain policies and procedures.

Responsibilities :

• Participate in the requirement gathering workshops with business stakeholders and analyze business needs and perform cost benefit analysis and recommend possible solutions.
• Investigate and define business processes flows using Visio.
• Define AS-IS And TO-BE Process documentation.
• Identify operational requirements and issues to seek effective business solutions.
• Expertise in using Visio and Microsoft Office Products, especially MS-Excel.
• Support the development team for testing fault fixes of web-based ticketing tool.
• Train clients on new reporting tool (Power BI) by specifying its benefits to the teams.
• Modify, create, & maintain policies and procedures as per the department's rules & regulations.
• Collaborate with SMEs across multiple locations on call to reduce the process gaps in the procedures and update the impacted teams.
• Collaborate with clients and global SMEs to resolve complex business issues.

Requirements :

Locations : Gurgaon Sector 59