ServiceNow Architect - CSM Implementation

Job Title : ServiceNow Architect CSM (Pre-Sales & : Mohali Level : Lead (8+ years in ServiceNow, 3+ years as Type : Overview :

We are seeking a highly experienced ServiceNow Architect with expertise in Customer Service Management (CSM) across Pre-Sales and Post-Sales lifecycle. The role involves designing scalable architectures, leading implementations, and enabling seamless customer engagement Responsibilities :

• Lead architecture for ServiceNow CSM Pre-Sales (Lead / Opportunity, Onboarding) & Post-Sales (Case Management, Contracts, Renewals)
• Design integrations with CRM platforms (Salesforce, MS Dynamics)
• Collaborate with Sales teams for solution demos & technical pre-sales support
• Oversee CSM module implementations and guide delivery teams
• Act as escalation point for technical issues and mentor junior & Skills :
• 8+ years in ServiceNow, 3+ years as an Architect
• Expertise in ServiceNow CSM (Pre-Sales & Post-Sales lifecycle)
• Strong background in Flow Designer, IntegrationHub, REST / SOAP integrations
• Good-to-have : Experience in ITSM, ITOM, HRSD, FSM (Preferred) :
• ServiceNow Certified Technical Architect (CTA)
• Certified Implementation Specialist CSM (CIS-CSM)
• ServiceNow CSA

Whats in it for you ?

(ref : hirist.tech)