Service Managament & SIAM

Skill : Service management & SIAM

Experience : 4 to 6

Location : Bangaluru

JD :

• Configure, customize, and maintain the ServiceNow Knowledge Management module in alignment with organizational needs.
• Develop and implement workflows, templates, and article structures to ensure a consistent and user-friendly knowledge base.
• Oversee the creation, categorization, and curation of knowledge articles, ensuring accuracy, relevance, and compliance with organizational standards.

Establish and enforce content lifecycle processes, including review, approval, and archival mechanisms.

Design and generate dashboards and reports within ServiceNow to track key performance indicators (KPIs) such as article usage, search effectiveness, and knowledge base health.