Senior Analyst - Operations

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary :

What you need to know about the role- This role offers the unique chance to be part of a specialized engineering operations team that plays a pivotal role in the heart of the payment's organization. If candidate is someone who thrives in a dynamic, high-impact environment, this position gives the opportunity to tackle complex, mission-critical issues daily. Candidate will be working on cutting-edge challenges in the payment's ecosystem, ensuring that both internal teams and customers experience smooth, uninterrupted service. Candidate will be responsible for facilitating and automating various biz operations. Candidate will be responsible for quickly and accurately triaging reported production issues. Candidate will partner with engineering teams and PayPal external partners to bring rapid resolution to production issues and restore customer functionality. A success profile will have a strong sense of ownership of the application stack, great analytical and problem-solving skills, in depth knowledge on latest technologies, ability to self-learn and attention to details. Candidate should be able to work independently and drive the initiative. This role involves working in shifts, including weekends and holidays, to ensure 24 / 7 support. Flexibility is crucial for this role to accommodate varying schedules and maintain continuous operations. Meet our team We are a team of small and self-driven engineers & product managers to deliver innovative solutions to drive business impact, on a mission to empower consumers with Digital Wallets and enable commerce globally. We are forming a dedicated engineering operations team focused on providing robust engineering and biz ops support to the payments system.

Job Description :

Essential Responsibilities

• Work in rotating shifts as part of a 24 / 7 support team to ensure continuous operational coverage
• Perform settlement and reconciliation processes with payment providers and financial networks to ensure accurate transaction processing
• Create, verify, and adjudicate disputes with participating networks and payment providers to resolve transaction discrepancies
• Collaborate with engineering and live support teams to handle escalated issues and provide technical assistance to participants and payment providers
• Support ongoing business operations related to payment processing, dispute resolution, and network maintenance activities

Minimum Qualifications :

Additional Responsibilities And Preferred Qualifications

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https : / / careers.pypl.com / contact-us.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits :

At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https : / / www.paypalbenefits.com

Who We Are :

To learn more about our culture and community visit https : / / about.pypl.com / who-we-are / default.aspx

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [HIDDEN TEXT].

Belonging at PayPal :

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.

REQ ID R0127144

Skills Required

Technical Assistance, Payment Processing, Network Maintenance, Dispute Resolution