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ARTH - Team Lead - Distributor Operations
ARTHGurgaon, India24 days ago
Job descriptionConduct regular product and process training for distributors (app usage, loan offerings, sound box deployment). Ensure - 95% of active distributors are fully trained. Track distributor performance across KPIs : retailer acquisitions, activation rates, collections, etc. Drive performance reviews and develop incentive plans with the central team. Resolve distributor queries or complaints within 24-48 hours. Act as the first escalation point and coordinate with internal teams. Identify new areas for distributor deployment and expansion. Conduct local-level activations or campaigns through distributor network. Ensure all distributor activities comply with company policies. Maintain accurate reporting of field activities and distributor performance. 3-6 years of experience in managing distributors / channel partners in fintech, lending, payments, FMCG, or telecom. Strong field management, communication, and leadership skills. Experience in onboarding, training, and motivating field teams or agents. Good understanding of rural / semi-urban markets. Degree in Business, Sales, or a relevant field. Experience in working with digital-first products for micro or small businesses. Knowledge of regional languages is a plus. Be part of a high-growth fintech creating real impact for small businesses. Work with a dynamic and mission-driven team. Competitive pay, field incentives, and career growth.
Team Lead - Distributor Operations
About Arth :
Arthimpact is a mission-driven fintech platform dedicated to empowering small businesses across India. Through our product, we provide a comprehensive digital platform that integrates invoicing, retailer management, credit facilities, and communication tools, enabling distributors to streamline their operations and drive growth.
Role Overview :
We are seeking a dynamic and results-oriented Team Lead - Distributor Operations to oversee and manage the onboarding, training, and performance of our distributor network. This role is pivotal in ensuring that distributors effectively utilize the platform to manage retailer / Distributer profiles, facilitate transactions, and leverage financial services, thereby contributing to the growth of small businesses.
Key Responsibilities :
1. Distributor Onboarding & Activation
- Identify and onboard new distributors across target regions.
- Ensure proper KYC, agreements, and digital onboarding process completion.
2. Training & Enablement
3. Performance Monitoring
4. Distributor Support & Issue Resolution
5. Market Development & Expansion
6. Compliance & Reporting
Required Skills & Experience :
Preferred Qualifications :
Why Arth?
ref : iimjobs.com)
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Team Lead • Gurgaon, India
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