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Service Operations Team Lead
cogoportINDIA30+ days ago
Job descriptionLead and manage a team of Last Mile - FCL Logistics specialists, providing guidance, support, and coaching as needed. Monitor daily operations handled by the team to ensure timely and accurate deliveries and closure of daily FCL shipments. Handling and resolving escalation of team members on a daily basis. Manage scheduling and routing of FCL shipments of team members to maximize efficiency and minimize costs. Collaborate with cross-functional teams to develop and implement new logistics solutions for FCL shipments. Ensure compliance with all safety and quality standards. Maintain accurate records of all FCL shipments. Adherence to the process defined for the last mile. Lead and manage a team of Booking Desk specialists, providing guidance, support, and coaching as needed. Manage and oversee the booking process for shipments, ensuring that all bookings are made in a timely and accurate manner. Develop and maintain strong relationships with carriers and vendors to ensure timely and efficient delivery of FCL shipments. Coordinate with carriers and vendors to ensure booking confirmation within TAT. Monitor daily shipments of team members and ensure closure of daily shipments. Handling and resolving escalation of team members on a daily basis. Manage scheduling and routing of shipments to maximize efficiency and minimize costs. Collaborate with cross-functional teams to develop and implement new logistics solutions. Ensure compliance with all safety and quality standards. Maintain accurate records of all bookings and shipments. Adherence to the process defined for the last mile.
Work Location : Gurgaon
Locations : Gurugram, Haryana
Work Type : Full Time
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Team Lead • INDIA
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