Customer Service Specialist

Global Vision Consultants is partnering with a premier European IT Services Company to scale their global support team. We are looking for an articulate, tech-savvy, and customer-obsessed Customer Support Specialist to serve as the first point of contact for international enterprise clients.

This is a 100% remote role offering the opportunity to work with cutting-edge European tech standards while enjoying industry-best compensation .

What You’ll Do As a Customer Support Specialist, you will ensure a seamless experience for users of our client's IT solutions. You will bridge the gap between technical issues and customer satisfaction.

Global Support : Manage incoming queries via email, chat, and ticketing systems (e.g., Zendesk, Jira, Salesforce) from European business clients.

Issue Resolution : Diagnose and troubleshoot L1 / basic L2 technical issues related to SaaS products / IT services.

Escalation Management : Triage complex technical bugs to the engineering team with precise documentation and reproduction steps.

Customer Success : Guide users through features, functionalities, and best practices to ensure they get the most out of the software.

Documentation : Maintain the knowledge base and create FAQs to reduce recurring tickets.

Who You Are Experience : 2+ years of experience in Customer Support, Technical Support, or Client Success, preferably within the IT / SaaS industry .

Communication : Exceptional written and verbal English skills (C1 / C2 level) are mandatory. Knowledge of German, French, or Spanish is a massive plus.

Tech-Savvy : Familiarity with CRM tools (Zendesk, Freshdesk, Intercom) and remote collaboration tools (Slack, Teams, Zoom).

Problem Solver : You don’t just answer questions; you investigate the root cause and find solutions.

Schedule : Willingness to work in shifts aligned with European Time Zones (e.g., UK / CET business hours).

Why Join via Global Vision Consultants? Top-Tier Compensation : We offer best-in-industry emoluments , significantly above market standards for support roles.

Global Exposure : Work directly with European stakeholders and enterprise clients.

Work-Life Balance : 100% Remote setup giving you the flexibility to work from home.

Growth : Clear career path into Customer Success Management or Technical Account Management.

If you’re driven, ambitious, and ready to grow with a global IT company, we’d love to hear from you!

Apply Now : Send your CV through linkedin and we will inform the shortlisted candidates within a week for interview