Customer Support ExecutiveConfidential • Bhopal
Customer Support Executive
Confidential • Bhopal
30+ days ago
Job descriptionIdentify customer problems and provide appropriate solutions or escalate as required Follow up to ensure complete resolution and customer satisfaction Maintain detailed records of customer interactions in CRM or support tools Log feedback, complaints, and recurring issues for internal review Work with internal departments like operations, sales, or technical teams to resolve customer issues Provide feedback to relevant teams for product or service improvements Adhere to standard operating procedures and service-level agreements Ensure quality and timely handling of all assigned tickets or calls Bachelor's degree in any field (preferred) 0 to 1 year of experience in customer service, call center, or support role (freshers welcome)
Key Responsibilities
Customer Interaction
- Handle customer queries via phone, email, chat, or social media
- Provide accurate information about products or services
- Assist customers in resolving issues in a timely and professional manner
Issue Resolution
Data Management
Coordination
Process Compliance
Required Qualifications and Experience
Skills Required
crm software, Technical Support, Troubleshooting Skills, Customer Service, Communication Skills, Problem Solving, Time Management
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Customer Support Executive • Bhopal
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