Senior Manager - Server Operations

Description :

Key Responsibilities :

• Lead and scale the Server Operations function covering Linux, Windows, virtualization, and container platforms across on-prem and cloud, ensuring 24x7 service reliability and adherence to SLAs / OLAs.
• Own incident, problem, and change management processes (ITIL-based), driving reductions in MTTR, incident volume, and change failure rate.
• Establish and execute capacity planning, patching, backup / restore, DR / BCP, and lifecycle management roadmaps with measurable KPIs.
• Implement robust observability - monitoring, logging, alerting, and SLOs - using modern tooling, ensuring actionable, noise-reduced alerts and business-aligned dashboards.
• Champion automation-first operations with Infrastructure-as-Code and configuration management to reduce toil, improve consistency, and accelerate delivery.
• Partner with Security to maintain hardening standards, vulnerability remediation SLAs, privileged access controls, and audit readiness.
• Manage vendor relationships and MSAs / SOWs for colocation, hardware, managed services, and cloud partners; own budgeting, forecasting, and cost optimization.
• Drive root cause analysis and post-incident reviews with a blameless culture; implement preventive and corrective actions with clear owners and timelines.
• Maintain an accurate CMDB / asset inventory, capacity / utilization metrics, and compliance artefacts; ensure documentation is current and auditable.
• Collaborate closely with application, platform, and network teams to plan releases, environment refreshes, migrations, and performance tuning.
• Build a high-trust team culture in Bangalore, setting on-call standards, coaching engineers, and creating growth paths and succession plans.

Qualifications :

Nice to Have :

Key Performance Indicators (KPIs) :

Work Model and Hours :

Education :

About The Role :

(ref : hirist.tech)