Customer Relationship Executive

Roles and Responsibilities :

• Act as the face of JLL at the client site and maintain strong guest and tenant relationships.
• Coordinate with departments to ensure excellent customer experience and collect feedback post service requests or complaints.
• Maintain a professional, hospitable appearance at all times.
• Take complete ownership of requests or complaints and ensure resolution within TAT.
• Conduct regular rounds of the premises and report observations or issues.
• Perform timely customer feedback surveys and share results with clients and management.
• Respond to emergencies per JLL policies and coordinate with authorities if required.
• Follow and be familiar with lost and found procedures.
• Attend training programs at the site or JLL office when nominated.
• Monitor emails for priority tasks and address concerns promptly.
• Handle incoming client calls and emails professionally.
• Ensure proper closure of complaints and communicate effectively with stakeholders.
• Assist with documentation such as inventory records, complaint trackers, dashboards, MMR, and DMR.
• Maintain and update the shift handover / takeover register for task continuity.
• Manage and support event execution, maintenance, and guest handling activities.

Skills Required

Customer Service, Complaint Handling, Email Management, Report Preparation, Customer Relationship