Technical Support EngineerTELLUSYS INFO PRIVATE LIMITED - Virtuo.in • Gurgaon, Haryana, India
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Technical Support Engineer
TELLUSYS INFO PRIVATE LIMITED - Virtuo.in • Gurgaon, Haryana, India
3 days ago
Job descriptionGood understanding of Linux + SSH Basic understanding of SIP, VoIP, RTP, and call flows Strong troubleshooting and analytical skills Familiarity with MySQL Ability to communicate clearly with customers for technical support Willingness to learn — unlimited opportunities for advancement Comfortable working in a fast-paced startup environment 6 days working Docker Basic PHP / JavaScript PostgreSQL Knowledge of CRM systems or APIs DevOps Will increase to ₹20,000–₹25,000 after 3 to 6 months based on skills, growth, and experience. Location : Gurgaon (On-site) Job Type : Full-time Experience : 0–2 years preferred (freshers with strong fundamentals can apply)
Technical Support Engineer – Hiring Now (On-site, Gurgaon)
About Company
Virtuo (Tellusys Info Pvt. Ltd.) builds next-gen AI voice automation, cloud telephony, and business communication tools.
We work across SIP, VoIP, cloud infrastructure, CRM systems, and AI-driven automation.
If you want to work at the intersection of AI + telecom, this is the place to grow fast.
Role
We are hiring a Technical Support Engineer to join our core tech team.
You will troubleshoot issues, support customers, and ensure smooth operation of our telephony and automation platforms.
Responsibilities :
- Troubleshoot issues related to SIP, VoIP, call routing, and Linux environments
- Configure DIDs, SIP trunks, IVRs, routing logic, and system setups
- Monitor server performance, logs, and overall system health
- Provide customer-facing technical support via calls, WhatsApp, and remote tools
- Document issues, solutions, and system improvements
- Coordinate with internal teams for deployments & enhancements
Requirements
Bonus Skills
(Not required, but an advantage)
Salary
Starting at ₹15,000
Additional Details
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Technical Support Engineer • Gurgaon, Haryana, India
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