Microsoft 365 Administrator

About GCS IT

The GCS IT team plays a vital role in supporting Milliman's global technology framework, ensuring the security, reliability, and scalability of our systems. We enable innovation, enhance operational efficiency, and maintain a seamless IT experience for users across the organization.

Job Summary :

As a key member of the M365 Admin and Engineering team, the Microsoft 365 Administrator is responsible for the administration, support, and enhancement of Microsoft 365 services, with an emphasis on SharePoint and MS Teams. This role focuses on the migration and integration of data and applications within M365, troubleshooting a variety of services, and maintaining up-to-date expertise on evolving M365 platforms. The ideal candidate has modest to moderate experience, is assertive, curious, creative in problem-solving, and possesses excellent verbal and written communication skills. This role is a member of the Operations team, who reports to the Manager of Infrastructure and Operations - India.

Primary Duties & Responsibilities :

• Administer, configure, and support SharePoint Online environments, including data migration, monitoring utilization, and enhancing the user experience.
• Lead or assist with migrating data and content to SharePoint Online, ensuring data integrity and minimal business disruption.
• Integrate applications with Microsoft 365 services, especially MS Teams, and participate in configuring app and principal registrations.
• Troubleshoot and resolve Tier I and II issues across M365 services, including Teams Voice, MS Teams, SharePoint, Fabric, and other Microsoft 365 applications.
• Automate administrative tasks and workflows using PowerShell and Power Platform tools.
• Stay current on new features and functionality within the Microsoft 365 ecosystem proactively learn and share updates with the team.
• Monitor, support, and upgrade third-party services and integrations within the M365 platform.
• Create, maintain, and enhance self-service resources and knowledge bases for both team and end-user consumption.
• Manage and address user support tickets efficiently, ensuring timely and effective resolution.
• Perform configuration and maintenance of sites and site collections across development, test, and production environments.
• Collaborate with cross-functional teams and communicate effectively with both technical and non-technical stakeholders.
• Participate in a flexible work schedule as needed to support onshore and offshore collaboration.

Qualifications and Experience

Technical Skills :

Soft Skills :

Skills Required

Power Automate, Powershell Scripting, Html, .NET, Microsoft 365, Css, Power Apps, Xml, Power Platform, Sharepoint Online, Javascript