Customer Success ConsultantShipsy • Haryāna, Republic Of India, IN
Customer Success Consultant
Shipsy • Haryāna, Republic Of India, IN
6 days ago
Job descriptionClient Relationship Management Build and nurture long-term client partnerships Onboarding & Adoption Ensure smooth onboarding, accelerate time-to-value, and drive adoption Account Reviews & Growth Conduct business reviews, track KPIs, identify upsell / cross-sell opportunities Customer Advocacy Represent customer feedback internally to product and engineering teams Problem Resolution Proactively address challenges in partnership with support / product teams Training & Enablement Deliver workshops, training sessions, and resources for clients Data-Driven Insights Analyze usage data to track engagement, identify risks, and recommend strategies Renewals & Retention Partner with account management to secure renewals and expansion revenue Growth Consulting & Strategy Advise clients on strategic initiatives to maximize business outcomes Skills : Excellent communication, stakeholder management, and problem-solving; Be part of building the future of autonomous supply chains Work in a fast-growing, innovative, and globally recognized AI-native platform
Shipsy – AI-Native Platform for Autonomous Supply Chains
📍 Gurgaon
- AI-powered technology DNA
- Integrated TMS + WMS platform
- Global market presence with 275+ enterprises served
- Recognized by Gartner® Magic Quadrant™ and “Customers’ Choice” in Transportation Management Systems
- Clients include Heineken, Aramex, Walmart, Qatar Post
Role : Growth Consultant
Objective :
Be the primary advocate for Shipsy’s customers, ensuring maximum value realization , strong adoption, customer satisfaction, and contributing to revenue growth and retention .
Key Responsibilities
Candidate Profile :
Experience : 3–5 years in Growth, Account Management, Consulting, SaaS, supply chain / logistics tech, or Expansion Sales
Knowledge : Strong understanding of supply chain operations and customer lifecycle management
ability to work cross-functionally
Education : Bachelor’s in Business, Technology, or related field (Master’s preferred)
Culture & Opportunity
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Consultant • Haryāna, Republic Of India, IN
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