AR Executive | Collections Specialist – US Process | Debt Recovery Specialist

About the Role

You will be responsible for engaging with US-based customers who have outstanding debts, understanding their situation, and helping them resolve overdue balances through compliant and professional communication. This position requires strong negotiation skills, clear communication, and a commitment to ethical collections practices.

International Voice Process

Key Responsibilities

• Outbound Collection Calls : Connect with US debtors to discuss overdue accounts, payment challenges, and resolution options.
• Negotiation : Set up payment plans, settlements, or tailored arrangements following FDCPA and client guidelines.
• Compliance : Strictly adhere to FDCPA , company policies, and all US debt collection regulations.
• Skip Tracing : Use tools, databases, and internal systems to locate hard-to-reach customers.
• Account Management : Update CRM with accurate call notes, promises-to-pay, disputes, and follow-ups.
• Dispute Resolution : Handle queries or disputes with patience, professionalism, and clarity.
• Payment Tracking : Monitor scheduled payments and ensure timely follow-up.
• Escalations : Flag accounts requiring legal review or special handling.

Requirements

What We Offer

Skills Required

Customer Service, International Voice Process, inbound bpo , Bpo, Outbound Calling, Voice Process, Debt Recovery, AR, Accounts Receivable