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CHIEF OF STAFF (GROUP OPERATIONS)
CHIEF OF STAFF (GROUP OPERATIONS)Superior Rental • Delhi, India
CHIEF OF STAFF (GROUP OPERATIONS)

CHIEF OF STAFF (GROUP OPERATIONS)

Superior Rental • Delhi, India
1 day ago
Job description

Position : Chief of Staff – Group Operations

Location : Remote (India)

Work Hours : Must overlap with Australian time (AEST)

Employment Type : Full-Time

About us -

We are a fast-growing Australian group operating across car rentals, insurance / claims processing, automotive repairs, and fleet management.

We are now hiring a highly capable, intelligent, and experienced Chief of Staff – Group Operations to work directly with the Business Owner and manage all daily operations across multiple companies.

This is a high-responsibility, leadership role for someone who can operate independently, manage staff, solve problems, and ensure all businesses run smoothly without constant supervision.

ABOUT THE ROLE -

As the Chief of Staff – Group Operations, you are responsible for :

  • Running operational activities across all businesses
  • Leading teams (rentals, claims, workshop, admin)
  • Managing staff performance & KPIs
  • Overseeing claims, fleet operations, and workshop work
  • Monitoring cashflow, expenses, vendor invoices, bookings, and repair costs
  • Handling escalations, negotiations, and daily challenges
  • Implementing systems, processes, and SOPs
  • Providing daily and weekly reporting directly to the owner
  • Ensuring operational efficiency, discipline, and accountability

This is a role for someone who can think like an operator, act like a manager, and manage the business like a second owner.

KEY RESPONSIBILITIES -

Operations & Business Oversight

  • Manage day-to-day operations for rentals, claims, repairs, and workshop activities
  • Ensure timely customer service, booking fulfilment, and fleet utilisation
  • Oversee claims handling and insurer communication
  • Monitor and review workshop jobs, parts, and repair quality
  • Leadership & Team Management

  • Lead internal teams in India & Australia
  • Monitor KPIs, task completion, and staff discipline
  • Resolve staffing issues, performance gaps, and operational bottlenecks
  • Financial & Reporting

  • Review daily performance numbers, pending claims, bookings and expenses
  • Approve invoices, workshop bills, and supplier payments
  • Prepare and submit reports directly to the business owner
  • Process Improvement

  • Build and implement SOPs across rentals, claims, workshop
  • Improve efficiencies and reduce operational costs
  • Introduce new systems, tools, and workflow automation
  • Strategic Support

  • Attend management meetings
  • Act as the bridge between the owner and teams
  • Take responsibility for sensitive and confidential matters
  • REQUIREMENTSExperience

  • 5+ years in operations management
  • Automotive, fleet, insurance, logistics, or service industry experience preferred
  • Must have managed teams of 10+ people
  • Experience in a fast-paced environment
  • Skills

  • Exceptional English (written & spoken)
  • Strong leadership and decision-making
  • Excellent organisational and problem-solving skills
  • Ability to run multiple business units at once
  • Financial understanding (KPIs, budgets, expenses)
  • Ability to work under pressure and meet deadlines
  • Tech-savvy and comfortable with digital workflow
  • Personal Qualities

  • Highly responsible & mature
  • Loyal and trustworthy
  • Proactive and self-driven
  • Ownership mindset
  • Ability to act independently
  • HOW TO APPLY -

    Please submit your resume along with a short cover letter explaining :

  • Your operational experience.
  • Your leadership background.
  • Why you are the ideal candidate for a multi-business operations role.
  • Email all the details to info@superiorrental.com.au

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