Highly proficient in database Backup, Restore, Recovery, Linked servers, and Database Maintenance Plans.
Experience with High Availability and Disaster Recoveries like Replication, Log Shipping, Mirroring, and Clustering.
Proficient in implementing different types of Replication Models like Snapshot, Transactional, and Merge.
Experience in Implementing Always on in SQL Server 2012, 2014, 2016 and 2017.
Experience in Implementing Database Mirroring in SQL server 2005 / 2008 / 2008R2.
Involved in Installing, Configuring, and Maintaining of Cluster in SQL Server 2008R2 and SQL Server 2012 in Active / Passive.
Auditing database configuration and security configurations.
Actively involved in System Performance by tuning SQL queries and stored procedures by using SQL Profiler, Database Engine Tuning Advisor, Windows performance monitor, DMVs, Resource Governor, Data collection Reports, crystal reports, DBCC and Custom Script, Built-in performance Report and Activity Monitor.
Experience with Database Backup and Restore.
Customer management and teaming skills, supporting customers on phone and written correspondence regarding technical questions and issues
Logical and Critical thinking skills
Deep technical and troubleshooting skills
Passion for technology and learning
Communicate efficiently both written and verbally with a wide variety of customers.
Role and Responsibilities :
Minimum 5+ of experience is required in Technical Support Roles
Administration support for SQL databases and / or Azure Cloud-based
Must have knowledge of basics of Azure and SQL
Handson experience in production support with Database experience
Experience supporting or maintaining complex mission critical database solutions, RDMS technologies, and / or SQL language.
Excellent understanding of Database concepts and deployments
Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions. Consistently share best practices with team members and help create a knowledge base article to solve / workaround that issue
Manage all customer communication with the appropriate level of etiquette, timeliness, and professionalism, whilst working towards achieving the KPI targets.
Experience working in a team environment, managing a diverse workload
Ability to work independently, be adaptable to change and varied working hours
Ability to take quick decisions, like when to escalate a ticket to next level
Strong problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems, determine root causes and develop solutions.
Desirable Skills :
Excellent Communication Skills – Verbal, listening, and written (including technical writing).
Passion for technology, lifelong learning and professional development.
Experience in one or more of these areas
Experience supporting Azure or other cloud-based solutions.
Microsoft certifications in data platform or Azure technologies Basic Networking, Storage and Platform troubleshooting skills.
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Database Administrator • Hyderabad, Republic Of India, IN
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