Senior Associate - Network

Job Description

JOB DESCRIPTION

About The Role

We seek a seasoned Support Engineer with expertise in Cisco's enterprise network technologies and Fortinet's FortiGate firewalls. The ideal candidate will have a network security and infrastructure background and hands-on experience troubleshooting and deploying network environments. You will join our dynamic IT services team, which provides high-level technical support for customers in the US and Europe and drives improvements across our managed service centers.

Key Responsibilities

• Performance Optimization : Monitor network performance and ensure system availability and reliability. Optimize configurations for maximum efficiency and security.
• Troubleshoot and Resolve Issues : Provide L1 / L2 support for Cisco switches and FortiGate firewall incidents. Diagnose and resolve network and security issues affecting client operations.
• Deployment and Configuration : Plan, execute, and manage the deployment of network devices and security solutions, including configuration, testing, and integration into existing networks.
• Incident Management : Take ownership of critical incidents, coordinate with cross-functional teams to resolve issues, and maintain thorough documentation of all processes and solutions.
• Client Interaction : Work directly with clients to understand their technical issues, provide regular updates, and ensure their practical solutions meet their needs.
• Continuous Improvement : Evaluate and recommend new technology and approaches to enhance operational excellence and security posture.

Skills

Skills Required

Wireless, Routing, Troubleshooting, Switching, Ansible, Ise, Python