Process Associate OTC

Ready to shape the future of work

At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE : G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.

Inviting applications for the role of a PA Collections

We are looking for professionals with OTC domain experience who have worked in collections management and have a deep understanding of upstream and downstream of Collection / Exceptions

Responsibilities

Collection on past due invoices & invalid deductions on allocated portfolios via Email phone calls etc.

Respond to email / phone queries related to disputed invoice

Research and analyze the disputes / deductions in ERP

Follow-up with various departments to get supporting documents / info for dispute / deductions resolution

Find opportunities and recommend solutions for process and automation improvements

Daily reporting of individual portfolios to track and monitor the past dues

Implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact

Work as an excellent teammate to process any special request in a timely manner

Deliver quality customer service by researching and responding to all internal & external partners inquiries quickly effectively and authoritatively

Call out problems to senior staff members and or management as appropriate.

Qualifications

Minimum qualifications

Graduate in any stream

Freshers are eligible

Excellent English interpersonal skills

Preferred Experience

Prior collections management experience

Why join Genpact

Be a transformation leader Work at the cutting edge of AI automation and digital innovation

Make an impact Drive change for global enterprises and solve business challenges that matter

Accelerate your career Get hands-on experience mentorship and continuous learning opportunities

Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters : Up.

Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military / veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.

Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.

Required Experience :

IC

Key Skills

Internship,Coaching,Information Technology Sales,Administration Support,Financial Planning

Employment Type : Full-Time

Experience : years

Vacancy : 1