Vice President AI Solutioning

Company Overview :

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6 / 5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

Summary :

The Vice President – AI Solutioning will spearhead the design, development, and commercialization of AI-driven solutions for the contact center business. This senior leadership role requires a proven track record in outsourcing and digital transformation, with deep expertise in AI / GenAI technologies and their end-to-end lifecycle - i.e., from design and development to deployment and value realization. The role also carries ownership for defining the AI solution roadmap, ensuring ROI-driven delivery, and shaping intellectual property (IP) assets through a balanced build–partner approach.

The VP will serve as a client-facing executive leader, shaping solution strategies, developing pricing and commercial models, and driving adoption of emerging technologies to transform operations and unlock long-term value for clients.

Key Responsibilities :

Solution Leadership

Define and own the AI / GenAI solutioning strategy for the digital transformation portfolio across the contact center value chain (recruitment, training, agent assist, quality, analytics, workforce management, and customer engagement via voice and non-voice channels).

Support cross-functional teams to conceptualize and deliver scalable, AI-native solutions aligned with client objectives and business outcomes.

Own the AI product and capability roadmap, identifying opportunities for modular, reusable assets that enhance speed-to-value.

Ensure all solutions have clear ROI metrics and business impact tracking post-implementation.

Client Engagement & Consulting

Serve as a trusted advisor to C-Suite and senior client stakeholders, articulating AI transformation opportunities and positioning differentiated value.

Deliver high-impact client presentations, workshops, and solution pitches with strong storytelling and business case justification.

Commercial & Pricing Strategy

Design pricing models and commercial structures for AI / GenAI solutions (licensing, subscription, consumption-based, outcome-based).

Partner with sales and finance teams to shape competitive yet profitable go-to-market strategies.

Innovation & Emerging Tech

Track, evaluate, and integrate emerging AI / GenAI capabilities (LLMs, agentic AI, voice AI, automation, knowledge mining) into the solution suite.

Lead the build–partner decision framework, identifying when to develop proprietary IP versus integrating third-party innovations.

Build partnerships with AI vendors, startups, and technology providers to enhance solution depth and speed to market.

Drive creation of internal accelerators, frameworks, and IP that strengthen EverAI’s competitive differentiation.

Transformation Leadership

Collaborate with operations, IT, and transformation teams to ensure seamless deployment and adoption of AI solutions.

Drive measurable impact on cost optimization, agent productivity, compliance, customer satisfaction, and revenue enablement.

Attitude & Attributes :

Exceptional executive presence and presentation skills.

Strong understanding of contact center operations, digital CX technologies, and transformation levers.

Ability to balance innovation vision with practical execution.

Collaborative leader, able to inspire cross-functional teams and manage complex solutioning cycles.

Knowledge : Education :

Bachelor’s or Master’s degree in Technology, Business, or related field. MBA preferred.

Experience :

15+ years of overall experience, with a strong background in outsourcing, BPO, or the Customer Experience industry.

Demonstrated success in client-facing roles, engaging senior stakeholders in the US region.

Mandatory experience in AI / GenAI solutioning and applying emerging technologies in large-scale transformation programs.

Expertise in commercials and pricing models (deal shaping, financial modeling, business case creation).

Proven track record in building and presenting executive-level solution proposals with measurable outcomes.

Success Metrics :

Revenue growth from AI / GenAI solutions.

Client satisfaction and retention through successful transformation engagements.

Scalable, repeatable AI solutions deployed across multiple client accounts.

Strong partnerships and ecosystem alliances delivering differentiated value.

IP assets, accelerators, and frameworks created or enhanced through build / partner initiatives.