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Senior Client Engagement & Delivery Lead
Senior Client Engagement & Delivery Leadthinkbridge • Pune, Republic Of India, IN
Senior Client Engagement & Delivery Lead

Senior Client Engagement & Delivery Lead

thinkbridge • Pune, Republic Of India, IN
1 day ago
Job description

We are hiring a Senior Project Lead. The role focuses on leading client engagement, bridging communication between onshore and offshore teams, and ensuring successful project delivery. Key responsibilities include requirement gathering, tracking deliverables, managing risks, and handling escalations. The position requires strong Agile expertise, excellent communication, proficiency in project management tools

About think bridge

We are a global digital product development firm that helps growth-stage companies gain the technology sophistication and maturity of leading modern digital businesses. We differentiate ourselves by delivering exceptional quality at scale and speed with our thinkstack accelerators. We started with the vision of being able to build amazing software fast. A new way to build software without any of the compromises that currently plague software development. A new way to focus on the outcomes instead of the tech, tools, methodologies, processes and vanity artifacts.

Why is thinkbridge a great place to work?

  • At thinkbridge, we are not just paving the way for exceptional digital experiences;

we're also redefining the future of work. Our "Remote First" philosophy allows you to take a dive into a world where work doesn’t tie you down. We’re pioneering a Remote First approach, ensuring you’re connected, no matter where you are. We foster and encourage a diverse and inclusive work culture where employees feel valued, respected, are encouraged to voice their ideas, have equal opportunities and are treated fairly. We encourage and provide for our employees health and well-being initiating wellness programs, provide mental health resources, and ergonomically designed workspaces to support employees’ physical and mental health. We understand the value of work-life balance, hence we follow Flexible Work Hours, to ensure they can rejuvenate besides managing their personal commitments without much hassle. At thinkbridge, it's more than just a job. It's a journey of innovation, growth, and balance. Join us in shaping the future!

thinkbridge is a place where you can :

  • Think bigger – because you have the time, opportunity, and support it takes to dig deeper and tackle larger issues.
  • Move faster – because you’ll be working with experienced, helpful teams who can guide you through challenges, quickly resolve issues, and show you new ways to get things done.
  • Go further – because you have the opportunity to grow professionally, add new skills, and take on new responsibilities in an organization that takes a long-term view of every relationship.
  • think bridge..There’s a new way there. ™

    We live by five core values : Outcomes, Quality, Ownership, Accountability, and Communication. This role embodies all five - you'll own outcomes, maintain high technical standards, and communicate effectively across all levels.

    Experience Level : Senior Level – Senior Project Lead with 10+ years of experience. It requires relevant 4+ years of project coordination experience, strong Agile knowledge, excellent communication, and proficiency in project management tools..

    What You'll Do

  • Ensuring High-Quality Delivery and making it better
  • Understand the business of the client in its details, what impacts it and how technology helps it.
  • Act as the primary onsite point of contact for clients and internal delivery teams. Be the face of the entire project team for the client.
  • Work with client stakeholders to understand their needs and work with Product Owner(s) to write up the requirements and pass them along to the Offshore team.
  • Support the Offshore Project Manager in planning, monitoring, and tracking project deliverables, schedules, and budgets.
  • Proactively communicate with the client stakeholders for all issues and concerns through weekly and monthly status discussions.
  • Be the single point of escalation for the client when issues need to be escalated.
  • Be the lead for the onshore team members, providing regular feedback, addressing.
  • Track all client issues, risks, and change requests. Escalate when necessary.
  • Ensure compliance with organizational policies, security protocols, and client-specific guidelines.
  • Contribute to continuous improvement by identifying opportunities for process enhancements
  • Requirements

    Must have skills

  • Bachelor’s degree in Computer Science, Information Technology, Business, or related field.
  • Minimum 4 years of experience in project coordination / administration within technology or management consulting industries.
  • Strong understanding of Agile project management methodology.
  • Excellent communication skills, written and verbal.
  • Proficiency with project management tools (e.G., Jira, MS Project, Trello, Asana) and collaboration platforms (MS Teams, Slack, Confluence).
  • Experience working with an onshore-offshore model.
  • Nice to have Skills :

  • Knowledge of Recruitment Process Outsourcing is optional
  • Familiarity with .NET programming stack, SQL or any other databases and Azure cloud infrastructure.
  • Benefits

    What We Offer

  • Dedicated Learning & Development Budget : Fuel your growth with a budget dedicated solely to learning.
  • Cutting-Edge Projects : Work on exciting projects with the latest technologies
  • Employee-Friendly Leave Policy : Recharge with ample leave options designed for a healthy work-life balance.
  • Work Environment

  • Remote-First Culture : At think bridge, we all work from wherever we choose but come together during set hours to collaborate. Using simple online tools, we stay connected and get great work done.
  • Leave & Time-off – All leaves taken are paid leaves. And all the leave and time off are likely pre-approved leaves intended for planned vacations, personal commitments, or any other needs requiring prior approval.
  • Comprehensive Medical & Term Insurance : Full coverage for you and your family peace of mind.
  • Work-From-Workweek (WWW) : Twice or thrice a year, we come together for One-week sprints to collaborate in person, foster stronger team bonds, and align on goals. All travel expenses are covered in the form of allowance which is called as work week allowance.
  • We organize city-wise, company-sponsored local meetups—fun-filled day outings with your colleagues!
  • At think bridge, you get reimbursed for approved certifications and short courses that support your role.
  • We embrace diversity and ensure equal opportunity for everyone, fostering an inclusive workplace where all voices are valued.
  • Join think bridge to be part of a purpose-driven, innovation-led organization that invests in your growth and empowers you to build a brighter future.

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    Client Engagement Lead • Pune, Republic Of India, IN

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