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Account Director
Account DirectorConfidential • Bengaluru / Bangalore, India
Account Director

Account Director

Confidential • Bengaluru / Bangalore, India
30+ days ago
Job description

Who We Are

Space Matrix is a leading 'Workplace Design and Build' consultancy that specializes in creating innovative, sustainable, and human-centric work environments. SMG aims to revolutionise the interior design industry by pioneering DesignTech and offering innovative interior design and building design solutions that cater to the workplace, hospitality, residential, and commercial sectors. Established in 2001 and headquartered in Singapore, we have a strong presence across APAC and beyond, we have more than 600 employees across 16 offices. We are a proud Great Place to Work certified company 7 years in a row. Please visit www.spacematrix.com to learn more.

About The Role

You will be instrumental in nurturing and expanding client relationships through ongoing engagement, while ensuring consistent delivery across regions. Your involvement with clients will go beyond project delivery; you will act as a strategic partner for all of their Real Estate requirements by providing them insights on evolving workspace design trends & helping with their business plans for expansion

What Makes The Role Successful

Client Relationship Management

  • Building and maintaining strong relationships with key stakeholders in the client ecosystem. It will be important to build relationships with local stakeholders and also the global stakeholders who will be driving the RE portfolio.
  • Overview and ownership of projects across all geographies and being the point of contact to client for all key strategic discussions
  • Ensuring a positive & consistent experience for the client throughout the engagement across multiple geographies.
  • Meeting Local stakeholders at regular intervals and Global stakeholders quarterly to present the QBR.
  • Working closely with the RE stakeholder to ensure we become partners across APAC and ME region.
  • Evolve as many conversations as possible towards an MSA or preferred partner understanding

Strategic Client Engagement

  • Identifying the 'organisational wins' for global stakeholders and transmitting them to the entire account structure and the team working on the project
  • Understanding the client's business goals and needs.
  • Providing strategic guidance and solutions to help clients achieve their objectives.
  • Identifying opportunities for upselling or cross-selling additional services
  • Share Market Insights and update clients on new trends.
  • Provide insights on RE planning - due diligence, technical reports , space utilisation studies, discussions with developer
  • Lessons Learnt- A thorough study of key achievements and of areas which need improvement - not limiting only to design but on the overall project delivery mechanism post every project. Provide a comprehensive plan to implement mitigation strategies to improve client experience in the next project
  • Ensure that in-depth workplace strategy sessions and post occupancy surveys are conducted for every project and share insights with the client stakeholders . The findings should be used to improve / alter the workspace program , guidelines etc

    • Project Execution Plan for Internal Stake holders

  • Review and monitor all projects under your account with the respective studio team
  • Conduct knowledge sharing workshops at the commencement of every project with the respective studio responsible for the project delivery
  • Engage the WPS team as required for strategic engagements with the client
  • Establish Governance calls with client and participate in the same
  • Establish protocol and align with the PMO for reporting, documentation , communication and delivery processes
  • Coordinating with specific studio teams / SME teams and resources to deliver on client expectations
  • Monitoring and reviewing design deliverables ,project timelines and budgets.
  • Ensuring that all aspects of the project are on track and delivered on time.
  • Work closely with the procurement team to ensure conversion to build in case of DBB projects and to improve the overall NSV.
  • Work closely with the project team to ensure billing milestones are achieved as per schedule .
  • Quality control during execution of the project.
  • Liaise with the PMO and overview QC and QA process during all stages of the project.
  • NPS for the project
  • Lessons learnt post handover
  • Post Occupancy survey

    • Problem-Solving and Issue Resolution

  • Proactive approach to identify potential risks and propose mitigation strategy
  • Quickly addressing any issues or challenges that arise during the course of an account's lifecycle.
  • Offering solutions to any problems and ensuring that clients' needs are met in a timely manner.
  • Sharing client insights and feedback to improve our delivery mechanism

    • Sales and Business Development

  • Identifying opportunities for expanding the scope of services or products offered to clients.
  • Working with sales teams to generate new business from existing clients.
  • Negotiating contract renewals or extensions.
  • Working closely with Sales, Marketing, and other departments to ensure clients' needs are met effectively.

    • Skills Required

    Sales And Business Development, Project Execution, Problem-solving, Client Relationship Management

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    Account Director • Bengaluru / Bangalore, India

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