Senior Support Engineer

We are seeking a highly skilled and motivated Dev Support Engineer to contribute to the execution of the technical support and maintenance of our applications. In this role, you will monitor daily system logs, perform data fixes against the database, and collaborate with engineers to identify and implement fixes for recurring issues. You will serve as a technical expert, ensuring the reliability, performance, and availability of our applications while guiding and mentoring the support team.

Primary Responsibilities :

• Monitor and analyse daily logs to identify system anomalies, errors, and performance bottlenecks.
• Proactively resolve issues to minimize downtime and service disruptions.
• Execute and validate data fixes in production and staging databases, ensuring data integrity.
• Collaborate with database administrators to troubleshoot and resolve database-related issues.
• Diagnose root causes for recurring issues and create detailed documentation for engineering teams.
• Suggest and prioritize long-term fixes to enhance system reliability.
• Work closely with software engineers to understand code and system architecture.
• Validate and test hotfixes or updates to resolve critical application issues.
• Follow best practices for incident response and issue resolution.
• Maintain clear and accurate documentation of fixes, configurations, and system changes.
• Generate regular reports on system performance, common issues, and resolution trends. Qualifications :
• 3+ years software engineering experience
• Excellent verbal and written communication skills.
• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Ability to read and analyze C# code (.NET Framework and .NET Core).
• Experience with Cloud environments (AWS, Azure, etc.)
• HTML, JavaScript, CSS knowledge.
• Proven experience in application support, database management, or a related field.
• Strong SQL skills and ability to perform complex database queries and fixes.
• Familiarity with application monitoring tools (e.g., Splunk, New Relic, Datadog).
• Excellent problem-solving and analytical skills.
• Experience working in cross-functional teams. Preferred Skills :
• Knowledge of scripting languages (e.g., Python, Bash) for automation of recurring tasks.
• Experience in agile development environments.
• Familiarity with incident management frameworks (e.g., ITIL).