Senior Engineer - L3 Java Production Support

Job Title : L3 Java Production Support - Senior Engineer

Location : Bangalore / Pune

Shift : Rotational (24x7)

Experience : 5 - 8 Years

About the Role :

We are seeking a highly skilled and proactive L3 Java Production Support Engineer with 5-8 years of experience to join our team in Bangalore or Pune. As part of a high-performing support team, you will be the final point of escalation (L3) for critical production issues and incidents. This is a client-facing role that demands strong technical expertise, excellent problem-solving abilities, and a service-oriented mindset.

You will work closely with external clients, internal stakeholders, and cross-functional engineering teams to resolve issues, automate repetitive tasks, and drive continuous improvements in platform reliability and performance.

Key Responsibilities :

• Act as an L3 escalation point for high-severity incidents and critical client issues, ensuring rapid response and resolution.
• Troubleshoot and resolve complex technical problems in Java-based applications across distributed systems.
• Collaborate with L1 / L2 teams, engineering, QA, DevOps, and SRE teams to deliver permanent fixes and long-term solutions.
• Debug RESTful APIs, backend logs, and performance bottlenecks to identify root causes.
• Automate manual support tasks and repetitive incident resolutions through scripting and tooling.
• Participate in 24x7 rotational on-call support, ensuring incident SLAs and business continuity.
• Create and maintain clear documentation, runbooks, knowledge articles, and reusable code snippets.
• Proactively monitor production systems and suggest improvements for scalability, reliability, and performance.
• Guide and mentor junior support engineers, sharing knowledge and promoting best practices.
• Influence product and platform roadmap decisions by providing feedback from incident trends and client interactions.

Required Skills :

Preferred Qualifications :

Why Join Us?

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