Senior Quality Assurance Manager

Role Overview

We are looking for a high-impact QA Manager / Senior Manager to lead a 15-member manual testing team and 3 Scrum Masters for our Bangalore based office(Silk Board). This role is central to establishing consistent quality practices, enabling strong cross-functional collaboration, and representing QA at the organisational and customer levels.

The right candidate is a people leader, a process enabler, and a customer-facing quality champion who can drive predictable, scalable, and audit-ready QA outcomes.

Experience in Travel Tech and GDS systems is a strong advantage, enabling faster domain alignment — but strong QA leadership and learning agility are equally valued.

Key Responsibilities

1. QA Leadership & Delivery Ownership

• Lead a large QA organisation (15 manual testers + 3 Scrum Masters)
• Own test planning, execution governance, quality gates, and release readiness.
• Build a culture of accountability, predictability, and disciplined QA execution.
• Ensure zero-slippage mindset for regression, UAT, and production quality.

2. Cross-Team Collaboration & Quality Integration

3. Customer Communication & Quality Representation

4. People Leadership & Capability Building

5. Process Excellence, Metrics & Compliance

Required Skills & Experience

Experience

Technical & Domain Strength

Leadership & Communication