Customer Support Lead

Job Responsibilities 1. Customer Interaction and Support

Maintain a constant liaison with the customers to understand the

problems / issues being faced by them.

Collaborate with customer support team at Bangalore for early resolution of

the problems related to the products.

2. Product Evaluation and Analysis :

Conduct diagnosis through troubleshooting to find out the cause of failure.

3. Repair and Refurbishment :

(i) Undertake repairs related to mechanical components as per the written

instructions and procedures.

(ii) Perform all work in accordance with quality standards and established safety

procedures.

(iii) Maintain a clean and safe work area.

(iv) Ensure serviceability and calibration of measuring instruments and gauges.

4. Testing and Validation :

Perform system level testing of mechanical components.

Ensure proper documentation and report generation.

5. Continuous Improvement :

Provide feedback to the Bangalore team on suggested changes / improvements to be

done based on the customer feedback.

6. Maintain stock of finished products, spares, assembly / testing tools to meet customer

requirements.

7. Flexible to take service calls & visit customer locations for field support.

Qualifications

B.E / Diploma / ITI in Mechanical / Mechatronics.

2-3 years working experience in assembly / manufacturing of electro-mechanical

systems.

Quality Control for mechanical / electronic components & processes.

Working knowledge on testing of PCBs / electrical systems is desirable.

IQC of mechanical parts, PCBs, Cables and electronic accessories (batteries,

chargers, adapters) and inspection report generation.

Skills

Excellent analytical and problem-solving skills.

Detail-oriented with a focus on precision and accuracy.

Effective communication and teamwork abilities.

Basic computer navigation and utilization skills, MS word, email, ppt.