Senior Manager, Professional Services

The Senior Manager, Professional Services role is a challenging position characterized by varied responsibilities and mission-critical demands. In this role, you will be responsible for leading and scaling a PS organization that is focused on positioning and delivering best-in-class services to all tiers of Tricentis Customers and System Integrators, ensuring they are setup for success and growth.

Responsibilities :

• Together with your direct management team, lead the consulting & professional services practice and own the overall C & PS KPIs with your direct manager for the region.
• Paint the vision for the wider organization to leverage the services organization to drive Customer & partner centricity which in turn results in revenue growth.
• Lead the hiring and scaling of the C & PS organization, fostering a culture of continuous learning & improvement, and with a strong focus on leadership development.
• Lead the team in developing creative solutions to complex challenges.
• Own Services financial metrics, including Services backlog, revenue, and GM.
• Ensure the PS organization is proactively supporting the sales organization.
• Build strong relationships with senior management at customers, guiding high-value pursuit activities and positioning the organization as a trusted partner in their strategic initiatives.
• Strategically manage and grow the regional PS Delivery partner ecosystem.
• Create Revenue and Margin improvement initiatives, focused on Recurring Revenue improvements as well as PS improvements.
• Serve as a coach and mentor to managers and senior individual contributors, cultivating leadership skills across the organization.
• Lead creation and evolvement of project delivery methodologies & associated testing best practices.

Qualifications :

At Tricentis, we strive for success while inspiring those around us by knowing what we need to achieve and how well achieve it. Our core values serve as our guiding light to drive our every action and define our ways of working so that we can create and enjoy a successful journey and reach higher heights together.

Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, colour, ethnicity, gender, religious affiliation, age, sexual orientation, socioeconomic status, or physical and mental disability and other statuses protected by law.

Locations : IN - Pune