Program Manager - Professional Services

Program Manager - Professional Services (GLO04487)

Global DeliveryMumbaiAbout UsZycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite. Zycus powers its S2P software with the revolutionary Merlin AI Suite. Merlin AI takes over the tactical tasks and empowers procurement and AP officers to focus on strategic projects; offers data-driven actionable insights for quicker and smarter decisions, and its conversational AI offers a B2C type user-experience to the end-users.Zycus helps enterprises drive real savings, reduce risks, and boost compliance, and its seamless, intuitive, and easy-to-use user interface ensures high adoption and value across the organization.Start your #CognitiveProcurement journey with us, as you are #MeantforMore We Are An Equal Opportunity Employer : Zycus is committed to providing equal opportunities in employment and creating an inclusive work environment. We do not discriminate against applicants on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected characteristic. All hiring decisions will be based solely on qualifications, skills, and experience relevant to the job requirements.Job DescriptionZycus is looking for Program Manager - ERP Implementation having domain expertise and should have at least 10-15 years experience in end to end implementation of eprocurement software. Candidate should have prior experience of working with e-procurement “procure to pay” or “source to pay” (P2P / S2P) products like SAP ARIBA, COUPA, IVALUA, BASWARE, JAGGAER or any other similar strategic sourcing / e-sourcing / procure2pay / Source2pay product suite.The program manager implementation will be responsible for managing multiple & challenging projects for Zycus . Handling multi geographical multivertical Fortune 1000 Global customers. Has an extensive experience in handling International customers. Role & Responsibilities :

• Manage stakeholder relationships by effectively coordinating with internal and external stakeholders.
• He will be responsible to drive Continuous Improvement programs in Professional Services as per the Programs laid down by Management and Center of Excellence teams
• Lead and manage multiple challenging projects, catering to diverse industry verticals and geographical locations.
• Conduct kick-off meetings to establish project objectives, deliverables, and expectations.
• Track project progress and ensure timely delivery, evaluating time, cost, and quality parameters, while efficiently managing change requests.
• Draft and obtain sign-off on Statements of Work (SOW) with customers.
• Provide guidance and direction to the project team, facilitating weekly project status review meetings with both the team and customers.
• Identify and mitigate project risks, both internally and externally.
• Follow established processes, provide regular updates, and conduct one-on-one sessions with the team to foster effective project management practices and continuous learning.
• Efficiently resolve client / internal issues related to processed data or software.
• Travel to customer locations periodically for requirements gathering, project status updates, and action planning.
• Develop comprehensive project planning documents for sign-off.
• Foster a collaborative environment by enabling brainstorming sessions to explore innovative approaches.
• Ensure effective resource planning for project deliverables.

Job Requirement

Qualification : Experience Range : 10-15 years Why You Should Join Zycus?

About Us Zycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite. Zycus powers its S2P software with the revolutionary Merlin AI Suite. Merlin AI takes over the tactical tasks and empowers procurement and AP officers to focus on strategic projects; offers data-driven actionable insights for quicker and smarter decisions, and its conversational AI offers a B2C type user-experience to the end-users.Zycus helps enterprises drive real savings, reduce risks, and boost compliance, and its seamless, intuitive, and easy-to-use user interface ensures high adoption and value across the organization.Start your #CognitiveProcurement journey with us, as you are #MeantforMore