Support Specialist

Support Planner

Job Description :

The Support planner primarily works closely with Offering management and development on

planning out the necessary support process, systems, and infrastructure changes required for the

introduction of new offerings / solutions to the market place. This would include developing a

technical enablement plan for the global support team. Will also plan and lead various support

initiatives the global team is working on to improve their operations and customer success

objectives.

Responsibilities : (detail below)

• Develop support strategy that meets the business objectives of the products.
• Plan to ensure the worldwide support teams are ready at the time of product release
• Participate in discussions with Development project team
• Act as a focal point for global support communications for new releases and / or support

processes or tools

Skill Set :

appropriate level (ex. Executive level presentations)

Prerequisite :

Experience in the following roles : Remote Technical Customer Support Engineer, SME, Team

Lead, RTL / CSPO, Quality Planner, Solution Architect, Client Engagement Manager