Chief of Staff - Functional Lead's office

Who are we?

Whatfix is an AI platform advancing the “userization” of enterprise applications, empowering companies to maximize the ROI of their digital investments. Technology needs adoption. It’s no different for AI. As AI reshapes roles, workflows, and human-machine interactions, it also introduces new layers of complexity and user friction. This is where Whatfix plays a pivotal role. A decade old DNA of empowering people to succeed with technology and not replacing them. We call this philosophy

Userization : the belief that technology must adapt to the user, not the other way around.

At the heart of userization philosophy is

ScreenSense , our proprietary AI engine, which continuously interprets both the context of what users are doing in an application or an AI tool and the intent behind their actions. By combining these signals, Whatfix delivers real-time guidance, nudges, knowledge, and automation directly in the flow of work.

This intelligence powers our entire product suite.

Digital Adoption

helps users get productive faster.

Product Analytics

uncovers friction and closes adoption gaps.

Mirror

allows employees to train in safe, simulated environments.

These are embedded with Whatfix

AI Agents

which supercharge creation, insights, and user guidance.

Our upcoming

AI-first products

are already creating a buzz in the market.

Seek

is an AI-native assistant that not only knows your business context but can also act across applications to get work done on your behalf.

Whatfix Mirror 2.0

is the world’s only System plus Role simulation with a complete assessment to lead the Gen AI simulation category.

Together, these products reflect Whatfix’s commitment to building enterprise-ready AI teammates that maximize productivity and ROI. It gives users a unified, intelligent way to find answers across systems, apps, and knowledge silos and helps anyone looking to deliver fast and contextual answers.

Whatfix is bridging the gap between rapid technological change and human enablement—ensuring AI is not only embedded but also usable, trusted, and outcome-driven for every employee.

At Whatfix, we’re not just making software easier—we’re making AI work for people.

The company has seven offices across the US, India, UK, Germany, Singapore, and Australia and a presence across 40+ countries.

Customers : 700+ enterprise customers, including 80+ Fortune 500 companies such as Shell, Schneider Electric, and UPS Supply Chain Solutions.

Investors :

A total of ~$270 million USD has been raised as yet. Most recently Series E round of $125 Million USD led by Warburg Pincus, with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments, Eight Roads Ventures (A division of Fidelity Investments), Dragoneer, Peak XV Partners, and Stellaris Venture Partners.

Whatfix’s leadership is consistently recognized across top industry analysts and business rankings :

Won the 2025

AI Breakthrough Award

for the Overall AI-based Analytics Solution of the Year

Only DAP to be recognized as a “Leader” across various DAP reports for the past 5+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.

With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the “Top 50 Indian Software Companies” as per G2 Best Software Awards.

Named a Gartner Customers’ Choice for DAP for the second year in a row (2024 and 2025)—the only vendor in the market to earn this distinction consecutively.

We also boast a star rating of 4.6 on G2 Crowd, 4.5 on Gartner Peer Insights, and a super-high CSAT of 99.8%

Stevie

Award winner in the category (Bronze) : Customer Service Department of the Year – Computer Software - 100 or More Employees.

Winner of the

ISG Paragon

Innovation Award in partnership with Sophos (customer) for the EMEA region and finalist in the Transformation Award category.

RemoteTech Breakthrough Awards

winner for “Software Asset Management Solution of the Year”

These recognitions are matched by business performance :

Highest-Ranking DAP on 2023 Deloitte Technology Fast 500™ North America for Fifth Consecutive Year

Listed on the

Financial Times & Statista's High-Growth Companies Asia-Pacific 2025

list.

Won the Silver for Stevie's Employer of the Year 2023 – Computer Software category and also recognized as Great Place to Work 2022-2023

Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal.

Be one of the key Leaders in this awesome journey of building a billion-dollar company!

The Role : Chief of Staff / Strategic Projects Leader - Sales Office :

We’re looking for an exceptional operator to work directly with our

Head of North America Sales

on high-impact, cross-functional initiatives that will

shape the future of Whatfix .

You’ll be responsible for driving strategic, high-stakes projects that don’t fit neatly into existing teams-projects that require agility, ownership, analytical sharpness, and stakeholder orchestration.

Key Responsibilities :

Own and drive

strategic projects that are mission-critical or previously under-resourced.

Work cross-functionally

to gather insights, solve problems, and move initiatives forward.

Act as an internal consultant —framing problems, structuring analysis, and recommending actions.

Use

data and dashboards

to drive clarity, influence decisions, and report outcomes.

Serve as a

force multiplier

for senior leadership—anticipating needs, following up, and pushing things over the finish line.

Adapt to

high-context-switching

environments with competing priorities and ambiguous situations.

About You :

We’re not just hiring a resume-we’re looking for someone who can

lead without authority , thrive in ambiguity, and is deeply curious about building at scale.

Must-Haves :

Startup DNA : Experience as an early-stage team member, operator, founder, or strategy consultant.

Highly analytical : Strong with numbers, dashboards, Excel / Sheets; you use data to drive decisions.

Excellent communicator : Sharp, succinct writing and verbal skills. You make things easier, not more complex.

Hyper-adaptable : Comfortable switching gears across teams, contexts, and problem types.

Tool-savvy : Quick to learn tools like Salesforce, G Suite, Totango, Highspot, Loom, etc.

Self-driven : You move without needing constant direction. You’re a doer and a thinker.

Good to have :

GTM leadership experience is a strong plus -especially if you've played a key role in launching products, crafting positioning, or enabling sales and customer success teams.

Experience driving or contributing to GTM motions -from strategic planning to execution across sales, marketing, and product-is highly valued.

Logistics & Collaboration

Work hours : 3 PM – 12 AM IST (to collaborate with global teams)

Reporting to : Business Unit Leaders (Global Sales Head / CRO)

Why This Role Is Unique

Zero bureaucracy : Direct access to top leadership and decision-makers.

High visibility : The projects you lead will directly shape company strategy.

Growth fast-track : This role is a launchpad into leadership, product, or strategic ops.

Category leadership : You’re working on defining and scaling a new category (DAP + GenAI).

Perks & Benefits (India)

Best-in-class medical insurance coverage

Free lunch & dinner buffet

Doorstep cab drop facility

Education sponsorship

Internal job transfer & global mobility programs

Scope to represent Whatfix at global events

We also provide uncapped incentives, bonus plans and opportunities to employees (especially those in GTM teams) to travel to meet our global customers

Note :

• We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust, Do it as you own it;

We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status

At Whatfix, we deeply value collaboration, innovation, and human connection. We believe that being together in the office five days a week fosters open communication, strengthens our sense of community, and accelerates innovation—ultimately helping us achieve our goals more effectively. At the same time, we recognize the importance of flexibility in balancing personal and professional priorities. To support this, we offer the option to work from home up to two days per month.

In any situation that requires additional flexibility, we’re open to considering exceptions on a case-by-case basis to ensure you’re supported in managing both work and life seamlessly.