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Salesforce Architect/Administrator
Salesforce Architect/AdministratorTech USA • Ranchi, Republic Of India, IN
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Salesforce Architect / Administrator

Salesforce Architect / Administrator

Tech USA • Ranchi, Republic Of India, IN
8 days ago
Job description

Title : Salesforce Architect / Administrator (Healthcare Technology)

Location : Remote (U.S. or Offshore – Eastern Time Zone preferred)

Department : Market Development & Technology Services

Reports To : Director, Market Development

Overview :

A rapidly growing national healthcare organization is expanding its Salesforce ecosystem to support internal operations and new technology service offerings. The team is seeking a Salesforce Subject Matter Expert who can architect, administer, and guide the next phase of Salesforce growth across a complex, matrixed environment.

This individual will play a key role in designing a scalable Salesforce environment that connects multiple departments, enhances data visibility, and supports commercialization of new healthcare technology solutions. The position combines strategic architecture and hands-on execution, ideal for a professional who can think big-picture while delivering practical results.

Key Responsibilities :

Architecture & Strategy

  • Lead the design and architecture of the company’s Salesforce ecosystem, including Sales Cloud, Service Cloud, and potential future modules such as Experience Cloud, CPQ, and Portals.
  • Translate business objectives into scalable Salesforce solutions supporting Sales, Operations, Finance, and Technology teams.
  • Develop a multi-year Salesforce roadmap within the first 90 days, aligning technical solutions to organizational goals.
  • Partner with business stakeholders to define requirements, processes, and data models for cross-functional integrations.

Administration & Development

  • Perform hands-on administration including user management, workflows, flows, data integrity, and reporting.
  • Configure and develop custom functionality as needed (e.G., Lightning components, automation, integrations).
  • Establish governance and change management processes for Salesforce requests and enhancements.
  • Collaborate with offshore and onshore teams to balance cost and performance while maintaining system quality.
  • Cross-Functional Enablement

  • Act as the Salesforce liaison between technical and business users, ensuring alignment and transparency.
  • Enable business leaders to access actionable dashboards for operational insights.
  • Advise stakeholders on which Salesforce modules, tools, and integrations best support business expansion.
  • Integration & Scalability

  • Drive Salesforce integrations with key systems such as finance, recruiting, and customer success platforms.
  • Evaluate and adopt best practices from other business units with advanced Salesforce environments.
  • Design for growth — ensuring scalability from ~50 to 500+ users in a dynamic enterprise setting.
  • Qualifications :

  • 5–10+ years of Salesforce experience, including architecture, administration, and development.
  • Proven ability to architect scalable Salesforce solutions in complex or multi-entity environments.
  • Hands-on experience with Sales Cloud and Service Cloud;
  • exposure to Experience Cloud, CPQ, or Health Cloud a plus.

  • Healthcare industry experience required, ideally in a regulated or matrixed organization.
  • Strong understanding of integrations, governance, and user adoption strategy.
  • Excellent communication and stakeholder engagement skills;
  • able to bridge technical and non-technical teams.

  • Salesforce certifications preferred (Administrator, Advanced Administrator, Application Architect, or equivalent).
  • Open to offshore, nearshore, or U.S.-based candidates with excellent spoken and written English.
  • Initial 90-Day Milestones

  • Conduct business discovery and requirements gathering across functional teams.
  • Deliver an architectural schematic and current-state assessment of the Salesforce environment.
  • Define and document the Salesforce roadmap and budget for long-term growth.
  • Begin initial development and foundational buildout in the final 30 days of the first quarter.
  • Ideal Candidate Traits

  • Strategic thinker with hands-on delivery capability.
  • Naturally curious and eager to understand how Salesforce can drive healthcare innovation.
  • Confident communicator and collaborator who thrives in a cross-functional environment.
  • Comfortable operating in a fast-growing, evolving organization with both onshore and offshore collaboration.
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    Salesforce • Ranchi, Republic Of India, IN

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