Senior Operations Manager

We’re Hiring at Teleperformance!

✨ Role : Senior Manager – Operations

Location : Malad, Mumbai

We’re looking for a strategic and experienced

Senior Operations Manager

to lead our Trust & Safety customer support function. This role focuses on managing sensitive customer interactions, fraud prevention, account integrity, and escalations in a high-trust environment.

Key Responsibilities :

Lead trust-related customer support operations across global markets

Manage escalations, fraud investigations, and account safety protocols

Drive operational excellence, team performance, and SLA adherence

Collaborate with legal, compliance, and product teams to uphold safety standards

Mentor team leads and build a culture of integrity and accountability

What We’re Looking For :

✅ Proven experience in customer support operations (Trust & Safety preferred) ✅ Strong leadership, analytical, and stakeholder management skills ✅ Excellent communication and crisis-handling abilities ✅ Willingness to work in a 24×7 rotational shift