Customer Success Specialist (FTC)

About Us

Diligent is the AI leader in governance risk and compliance (GRC) SaaS solutions helping more than 1 million users and 700000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk build greater resilience and make better decisions faster.

At Diligent were building the future with people who think boldly and move fast. Whether youre designing systems that leverage large language models or part of a team reimaging workflows with AI youll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge but as an opportunity. The future belongs to those who keep learning and we are building it together. At Diligent youre not just building the future - youre an agent of positive change joining a global community on a mission to make an impact.

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Position Overview : We are looking for a motivated fresher to join our team in an entry-level position. This role is ideal for someone starting their career and looking to build a strong foundation in product operations data accuracy and cross-functional collaboration. As an Associate you will be responsible for assisting in the activation and management of customer accounts ensuring accurate entitlements based on purchased products and supporting internal teams such as Sales and Customer Success.

Shift Timing : 6 : 30 pm IST - 3 : 30 am IST

Key Responsibilities

• System Familiarization :

Gain working knowledge of internal systems such as entitlement platforms and internal communication tools through training and on-the-job learning.

Assist in maintaining accurate records of entitlement actions customer data and internal communications in accordance with company standards.

Manage daily tasks with close supervision learning to prioritize assignments based on urgency impact and business needs.

Review and process customer opportunities related to the Diligent suite of products. Accurately input entitlement details into Salesforce and other internal tools ensuring correct setup aligned with contractual terms.

Lead the end-to-end activation of customer accounts ensuring entitlements are provisioned accurately and promptly based on the purchased products and services.

Perform routine audits and data quality checks to ensure completeness consistency and accuracy of customer and contract records in Salesforce.

Support various projects including the rollout of new solutions process improvements and system enhancements related to product entitlement workflows.

Required Experience / Skills

What Diligent Offers You

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology insights and connections they need to drive greater impact and accountability to lead with purpose. Our employees are passionate smart and creative people who not only want to help build the software company of the future but who want to make the world a more sustainable equitable and better place.

Headquartered in New York Diligent has offices in Washington D.C. London Galway Budapest Vancouver Bengaluru Munich Singapore and Sydney. To foster strong collaboration and connection this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation teamwork and a strong sense of community.

We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race color religious creed sex national origin ancestry citizenship status pregnancy childbirth physical disability mental disability age military status protected veteran status marital status registered domestic partner or civil union status gender (including sex stereotyping and gender identity or expression) medical condition (including but not limited to cancer related or HIV / AIDS related) genetic information or sexual orientation in accordance with applicable federal state and local also consider qualified applicants regardless of criminal histories consistent with legal requirements. See alsoDiligents EEO Policy and Know Your are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability you may contact us at .

To all recruitment agencies : Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.

Required Experience :

IC

Key Skills

Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator

Employment Type : Full Time

Experience : years

Vacancy : 1